People Services Excellence Analyst (10 months Contract)

About this role

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

About the Role

We are seeking a detail-oriented and proactive Analyst to join our People Services Excellence team. This role supports backend operations including invoice processing, vendor coordination, and budget reporting across People-related services such as Workplace Operations, Global Mobility, and Business Travel.

We value accuracy over speed, independent problem-solving, and full ownership of tasks from start to finish. You will work closely with People, Finance, Admin, and Real Estate teams to ensure timely payment processing and contribute to team efficiency and scalability.

Looking for candidates local to Thailand only

Key Responsibilities

• Manage end-to-end invoice processing, ensuring accuracy, timely submission, and alignment with internal policies (Workplace Services, Visa, Work Permit, Business Travel, and Engagement activities)

• Coordinate with AP and cross-functional teams (Finance, Procurement, Admin) to ensure smooth invoice-to-payment processing; escalate issues when needed

• Maintain vendor communication and documentation, including invoice status tracking, PO monitoring, payment exceptions handling, and basic vendor inquiries

• Assist in tracking financial data for cost allocation purposes into monthly reports (under the guidance of the Manager)

• Coordinate with cross-functional teams (Finance, Procurement, Admin) mainly to ensure smooth invoice-to-payment processing; escalate issues when needed

• Collaborate with local office teams and global stakeholders to ensure smooth delivery and service fulfillment.

• Maintain operational trackers, invoice logs, basic reporting dashboards, and document filing repositories to support audit readiness and transparency

• Assist in budget tracking and generating monthly spend reports for internal review.

• Support ad hoc reporting requests by gathering invoice or spend-related data as assigned by the Manager.

• Participate in small-scale process improvement initiatives relevant to invoice management or administrative workflows.

Qualifications

• Bachelor’s degree in business administration, Finance, Accounting, Economics, or related field

• 2–4 years of experience in procurement operations, invoice processing, finance support, or business operations.

• Familiarity with invoice lifecycle, purchase request (PR) / purchase order (PO) processes, and expense reporting

• Experience handling invoices or payments across multiple entities, currencies or countries is a strong plus

• Good command of both written and spoken English

• Understanding of Thai VAT or withholding tax documentation (for Visa/Work Permit-related invoices) is advantageous

Technical Skills:

• Strong proficiency in Microsoft Excel or Google Sheets (e.g., VLOOKUP, pivot tables, charts)

• Experience with ERP systems such as Oracle, SAP, or Workday

• Comfortable using shared cloud platforms (Google Drive, SharePoint) for document organization

• Strong attention to data accuracy and version control

Core Competencies:

• Attention to details and accuracy

• Ownership and follow-through

• Effective communication and collaboration across departments (Finance, Procurement, Admin)

• High sense of responsibility, integrity, and professionalism

• Proactive, curious, and eager to learn and contribute to team success

• Ability to manage multiple tasks and deadlines effectively

Why Join Us?

• Be part of a growing and evolving team that drives operational excellence in People Services.

• Contribute to meaningful, cross-functional projects that impact workplace experience and operational efficiency.

• Gain hands-on exposure to finance,…