People Operations Manager

About this role

We’re on a mission to make banking 10x better.
At 10x Banking ("ten-ex banking") we’re transforming the financial industry with our cloud-native core banking platform. 10x's platform powers global banks and financial institutions including Chase UK, Old Mutual and Westpac.
We offer a diverse, global community that thrives on innovation and collaboration. Tackling exciting challenges with the utmost integrity, we aim to make a positive impact through our work for our clients, their customers and the communities we work in.
Be part of something bigger – join us and transform and industry.

About the role
At 10x we are a people led, technology business. The People Team is key to attracting and retaining the very best people with the highest level of skills and capability to develop our business. We are committed to quality delivery and continuous improvement. Reporting into the Head of Finance you will manage 10x People Operations and be responsible for the compliant administration of our People policies and processes.

About you
We are looking for someone who has a real passion for people and service delivery, alongside detailed knowledge of People processes, policies, compliance, and systems. You will successfully lead and manage the team and third-party providers to deliver an exemplary customer service. You will have the experience to identify process gaps and improvements from concept through to implementation. You will possess excellent attention to detail and be very well organised. A proactive self-starter with an enthusiastic and positive can-do attitude, you won’t be afraid to roll your sleeves up and get things done when needed. You will be joining us at an exciting time, and this is great opportunity for someone to help support organisational growth by making our People processes and capability 10x better.

You will be responsible for:

• Manage core People lifecycle processes including supporting the process of new joiners, absence management, leavers, employee changes and monthly payroll management as well as general HR-ticket enquiries.

• Collaborate with the wider People team across Partnering, Recruitment and with Finance to ensure efficiency and effectiveness in all employee and payroll processes.

• Lead the end-to-end monthly payroll delivery across both UK and Australia leading and providing oversight, guidance and coaching to our People Operations specialist in managing the monthly payroll process and external payroll provider, ensuring accuracy and timeliness.

• Manage and coordinate a third-party payroll provider ensuring service levels, data accuracy, responsiveness and value for money.

• Manage the relationship with our Employer of Record (EOR) and ensure compliance in new and existing jurisdictions.

• Act as an escalation point for payroll issues and complex queries, ensuring prompt resolution and a high-quality employee experience.

• Maintain clear payroll governance, controls, documentation and audit trails across all jurisdictions.

• Lead the planning, coordination, and execution of People Team audits, ensuring continuous compliance across organizational processes and systems.

• Maintain year-round readiness for external assessments by monitoring controls, identifying gaps, and driving remediation activities.

• Support the development, governance, and ongoing maintenance of Global People Policies, ensuring alignment with local employment laws, regulations, and best practices.

• Management of our employee benefits and the administration of our UK Pension scheme

• Review People processes to identify opportunities to improve effectiveness, efficiency, controls and scalability as the organisation grows

• Communicate effectively with business leaders and stakeholders to inform and educate on People strategy and policies, including promotion of self-serve opportunities and education, improve HR presence, empower managers and remove obstacles
Requirements
Ideally you will have...

• A proven track record in a People/HR Operations role and a solid understanding of what good looks like in People and payroll processes.

• Experience in effective management of a third-party payroll provider to achieve the best outcome and service levels, and experience in coordination, issue resolution and service oversight.

• A proven track record in process improvement and use of automation to reduce manual inputs and improve efficiency within payroll and other people operations processes.

• Solid understanding of UK payroll compliance, employment taxes and statutory wage and reporting requirements.

• Strong attention to detail, with a strong control first approach and high focus on accuracy and compliance, and ability to manage and deliver to deadlines.

• Experience in managing and coaching team members effectively.

• Continuous improvement mindset and eagerness to lead process and control improvements. Strong curiosity and a willingness to challenge the status quo while maintaining a collaborative approach.

• Experience of HR case management and best practice solutions, with the ability to identify risks in employment related tax and legal matters should they arise.

• Hands-on experience with modern HR systems (experience with Hibob preferred)

• Excellent interpersonal, facilitation, communication, and consulting skills including the ability to effectively interact with and influence internal and external stakeholders

• Basic excel skills to enable clear documentation of payroll related calculations and other matters.

It would also be great if you have...

• Understanding of Australian payroll compliance, state employment taxes and state and federal reporting requirements

Benefits

At 10x Banking, we believe in empowering you to get the job done! Our benefits are here to support you be the best you can be.

• 25 days of holiday in addition to Bank/Public Holidays (with the option to swap some public holidays for alternative dates such as Diwali or Eid)

• 1 day…