People Operations & Learning Design Specialist

About this role

<div class="content-intro"><p></p> <h1><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>Who We Are</strong></span></h1> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Concert Health is the leading national behavioral health medical group committed to integrating the Collaborative Care model into existing health care practices to improve patients’ lives. We believe everyone, regardless of location or insurance, should have easy access to personalized, high-quality behavioral health support that is guided by the provider they trust.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Our Collaborative Care program effectively targets and treats most behavioral health conditions, while embracing behavioral health as central to the patient's care journey and overall health. With its clinical excellence and operational efficiency, Concert Health is the preferred partner for health systems and medical groups seeking to deliver integrated behavioral health care that is both scalable and sustainable.</span></p></div><h1><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>Role Summary</strong></span></h1> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">The People Operations & Learning Design Specialist is an individual contributor role on the People Team that sits at the intersection of HR technology, learning, and project management. This person administers our HRIS (UKG and other HR systems), owns and administers our Learning Management System, designs and builds engaging training for staff, interns, and provider partner organizations, and drives project management for People Team initiatives from planning through execution. This role requires a systems-minded, detail-oriented builder who is equally comfortable configuring a workflow in UKG, designing an e-learning module, and keeping a cross-functional project on track.</span></p> <h1><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>Key Responsibilities</strong></span></h1> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>HR Systems Administration</strong></span></p> <ul> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Serve as the primary administrator for UKG and other core HR systems, owning configuration, workflows, permissions, and data integrity.</span></li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Manage employee data changes, integrations, and system updates in partnership with People Team and IT stakeholders.</span></li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Troubleshoot system issues, manage vendor support tickets, and evaluate new modules, features, or tools to improve HR systems.</span></li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Build and maintain reports and dashboards to support People Team and business decision-making.</span></li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ensure HR systems remain compliant with data privacy, security, and recordkeeping requirements.</span></li> </ul> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>Learning Management System (LMS) Administration</strong></span></p> <ul> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Manage the day-to-day administration of the organization’s LMS, including user provisioning, course assignments, completions tracking, and reporting.</span></li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Maintain LMS content architecture, learning paths, and catalog organization so learners can easily find and complete required training.</span></li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Troubleshoot LMS issues for end users and escalate vendor issues as needed.</span></li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Evaluate and recommend LMS enhancements, integrations, and features, including exploring Salesforce-integrated LMS capabilities.</span></li> </ul> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>Instructional Design</strong></span></p> <ul> <li style="font-size: 12pt; font-family: arial, helvetica,…