Patient Services Representative, Authorizations

About this role

<p><strong>About AOTI</strong></p> <p>Advanced Oxygen Therapy, Inc. (AOTI) is transforming the future of wound care through breakthrough technologies that improve the lives of patients with chronic non-healing and acute complex wounds.</p> <p>At the heart of our mission is our patented, multimodality Topical Wound Oxygen (TWO2) therapy, the only device of its kind proven effective in both Randomized Controlled Trials (RCTs) and Real-World Evidence (RWE) studies. TWO2 has delivered exceptional clinical outcomes, including an 88% reduction in hospitalizations and a 71% reduction in amputations among patients with Diabetic Foot Ulcers (DFUs) over 12 months.</p> <p>In addition to TWO2, we offer the NEXA™ NPWT System, an innovative, multi-week, multi-patient Negative Pressure Wound Therapy (NPWT) device designed to deliver the clinical benefits of traditional durable systems with the convenience and simplicity of disposable solutions. The NEXA System is portable, easy to operate, and cost-effective—making advanced wound care more accessible across diverse care settings, from hospitals to the home.</p> <p>Backed by a world-class international leadership team and a robust global infrastructure, AOTI offers a unique opportunity to make a meaningful impact in healthcare.</p> <p>If you're driven by purpose and want to be part of a company that’s transforming wound care, we’d love to hear from you. </p> <p><strong>Why We’re Hiring</strong></p> <p>As demand for our TWO2 therapy continues to grow, we are expanding our team to ensure we maintain the highest standards of patient care. We are looking for compassionate and motivated individuals to join us in delivering life-changing therapy to more patients across the country.</p> <p><strong>Position Summary</strong></p> <p><span data-contrast="auto">The Patient Services Representative, Authorizations is responsible for obtaining prior authorizations for all procedural orders by successfully completing the authorization process with all payers.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><strong>Location:</strong> Hybrid (Exton, PA or Oceanside, CA)</p> <p><strong>Employment Type:</strong> Full-Time (Remote) </p> <p><strong>Compensation</strong></p> <ul> <li>Salary Range: $22.00 - $24.00</li> </ul> <p><strong>Benefits</strong></p> <p>In addition to competitive pay, we offer a comprehensive benefits package that includes:</p> <ul> <li>Full benefits with a company-sponsored stipend</li> <li>401(k) with company match</li> <li>Company-paid Basic Life, AD&D, Short-Term, and Long-Term Disability Insurance</li> <li>11 Paid Holidays + 2 Floating Holidays</li> <li>Paid Vacation and Sick Time</li> <li>Paid Volunteer Time Off to give back to your community</li> <li>Employee Referral Bonuses</li> <li>Car allowance, fuel reimbursement, and corporate discounts</li> </ul> <p><strong>Key Responsibilities</strong></p> <ul> <li><span data-contrast="auto">Ensure all insurance, demographic, and eligibility information is obtained and entered into the system(s) in an accurate manner. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Perform insurance verification process. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Obtain initial and subsequent pre-authorization for services. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Ensure appropriate signatures are obtained on all necessary forms. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Regular authorizations follow-up to obtain insurance determinations in a timely manner.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Processing prior authorizations and authorization appeals as necessary.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Provide customer service support and build relationships with wound care consultants and other teammates.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span…