Patient Services Representative

About this role

This is a fully remote role.

About Homera Health

Homera Health has built some of today’s largest and fastest-growing D2C telemedicine brands. As we expand existing and new market operations, we’re hiring world-class talent across product design, front-end and back-end engineering, digital marketing, and operations to join us in building the next generation of virtual healthcare experiences.

About the role:

We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools.

Responsibilities:

- Serve as a facilitator between the patient and the company, ensuring a seamless experience.

- Answering questions about the company, offering accurate information about our products and services

- Delivering information about the product.

- Ensuring patient satisfaction and maintaining professional patient support.

- Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.

- Keep records of patient interactions, process patient accounts, and file documents.

- Take the extra mile to engage with patients.

- Stay updated with products, policies, and services to provide informed support.

Requirements:

- 1-3+ years of experience in customer support, patient support, or a related service-driven role

- Experience supporting customers or patients via written channels such as chat, email, or ticketing systems

- Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required

- Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments

Nice to have:

- Experience working in telemedicine or related medical contexts.

- Experience supporting customers through the Intercom platform.

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

- Flexible working hours

- Work wherever you choose.

- Fun and casual work environment.

- We are a diverse, global team!