Patient Scheduling and Infusion Coordinator

About this role

Job Title: Infusion Coordinator

Job Summary: The Infusion Coordinator is responsible for managing the end-to-end order processing for infusion services, including order intake, chart review, insurance eligibility, patient scheduling, and ensuring timely processing of infusion orders.

Key Responsibilities:

- Performing intake processes for infusion orders including creating patient charts, reviewing and entering orders, obtaining clinical requirements, and communicating with prescriber on missing documents.

- Verify insurance eligibility, obtain clinical requirements for authorizations, and track patients’ progress.

- Communicate with patients and providers regarding the status of infusion order.

- Refer or assist with enrollment any patients who express financial necessity to manufacturer copay assistance programs and/or foundations.

- Educate patients for pre/post-infusion expectations and answer questions regarding patient appointments.

- Manage REMS program requirements

- Scheduling patient appointments for infusion services.

- Coordinating drug orders prior to infusion appointments.

Qualifications:

- High school diploma or equivalent

- Excellent verbal and written communication skills to include superior interpersonal and patient contact skills and excellent telephone manners.

- Minimum of one year of experience with patient scheduling and insurance billing for medical services with general knowledge of ICD10 and CPT codes. Infusion experience is a plus.

- Knowledge of medical terminology and clinical documentation review

- Strong organizational skills

- Detail-oriented

- Ability to multi-task and work well in a fast-paced setting

- Critical thinking skills and decisive judgment

Benefits:

- Competitive compensation

- Full medical/dental/vision

- 401k Matching

- Paid time off and holidays

- Growth within a rapidly expanding practice