Patient Operations Lead, Japan

About this role

About Eucalyptus

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global

• Supported over 350k patients living with obesity across our 5 markets

• Received selective NICE endorsement to provide services to the NHS

• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

About the Role (What You’ll Be Doing)

We are seeking a Patient Operations Lead (Japan) to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets.

This role will lead the development of a scalable prescriber workforce, establish strong clinical governance frameworks aligned with Japanese regulations, and act as the primary clinical representative for the Japan market.

You will work closely with global and local teams - including product, pharmacy partners, and patient support to ensure high-quality, culturally appropriate care delivery. This role requires a balance of hands-on execution and strategic leadership in a fast-paced, high-growth digital health environment.

Key Responsibilities

Clinical Strategy & Market Development (Japan)

• Lead clinical input for new product launches and market expansion in Japan

• Adapt global clinical models to align with local regulations, prescribing practices, and patient expectations

• Shape and continuously improve Japan-specific models of care

Workforce Scaling & Prescriber Management

• Build and scale a reliable, high-quality prescriber network in Japan

• Partner with hiring teams to design and execute screening, assessment, and onboarding processes

• Establish systems for rostering, utilisation, and performance management

• Support clinicians with clear guidance, ensuring consistent and safe prescribing practices

Clinical Quality, Insights & Risk Management

• Monitor clinical performance through audits, data analysis, and prescriber insights

• Lead clinical incident and complaint management, including triage, escalation, and resolution

• Implement continuous quality improvement initiatives to enhance patient outcomes

• Develop scalable clinical guardrails and safety protocols

Clinical Advisory & Cross-Functional Collaboration

• Act as the clinical subject matter expert** for Japan across all functions

• Review and localise clinical content, patient communications, and educational materials

• Collaborate closely with pharmacy partners, operations, and patient support teams

• Ensure effective coordination for clinical risk management and escalation pathways

Clinical Governance & Compliance (Japan)

• Establish and maintain clinical governance frameworks aligned with Japanese healthcare regulations

• Develop clear clinical protocols (e.g., prescribing criteria, eligibility thresholds, escalation processes)

• Support regulatory readiness, audits, and compliance requirements

• Work closely with external stakeholders to ensure adherence to local standards of…