Patient Experience Specialist

About this role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Company: Cincinnati Eye Institute
Job Title: Patient Educator / Patient Experience Specialist
Department: Ophthalmology
Reports To: Clinic Supervisor
Location: This position is located in Blue Ash, Ohio.

Position Overview:

The Patient Educator interfaces between patients who are interested in surgery and the medical, technical, and administrative staff. They provide virtual screenings, balanced education, and counseling to prospective patients regarding the benefits of surgery and their options. They discuss cost and payment options including their intraocular lens options (ATIOLs). They may also assist in maintaining relationship management systems including data entry of marketing and outcome data. Ideally, patient education starts before the patient comes in for cataract or refractive surgery evaluation. This is managed by contacting the patients before their scheduled appointment via email, phone, or text messages and by sharing information verbally, in writing, or with links to short videos. Once in the office, the Patient Educator meets with the patient prior to seeing the doctor, usually during the time after they have undergone technician exam procedures and is waiting to see the physician.

Essential Duties and Responsibilities: The following are general responsibilities associated with the job.

• Provides exceptional customer service during every patient encounter (in person or via phone)

• Displays a professional attitude, greets patients promptly with a smile, and thanks them when they leave