Patient Engagement Specialist - Remote

About this role

What You'll Be Doing

• Proactively reaching out to patients and members through phone, text, chat, email, and other digital channels to engage them in healthcare programs, services, and recommended care.

• Building rapport quickly across different communication channels, identifying barriers, and using empathy and influence to motivate patients to take action.

• Educating patients about gaps in care, preventive services, screenings, medication adherence, and other opportunities to improve their health.

• Helping patients navigate healthcare, including scheduling appointments, understanding next steps, and connecting with resources.

• Managing both outbound and inbound interactions while adapting your communication style to the patient and the channel.

• Using technology and digital tools to communicate, research, document, and manage patient interactions accurately.

• Collaborating with other teams to resolve patient needs and improve the patient experience.

• Working toward individual and team goals for outreach, engagement, quality, and patient outcomes.

What you'll need for success in this exciting opportunity

• Experience proactively communicating with customers or patients across multiple channels, including phone, text, chat, email, or other digital platforms.

• The confidence and persistence to initiate outbound conversations, build trust quickly, and keep people engaged across different communication channels.

• The ability to influence and encourage others to take action through both verbal and written communication while remaining empathetic and patient-focused.

• At least 1 year of experience in healthcare, customer service, a contact center, patient/member services, health insurance, pharmacy, a medical office, or a related environment.

• Strong verbal and written communication skills with the ability to adapt your style, tone, and approach based on the individual and communication channel.

• Familiarity with healthcare terminology and how patients navigate areas such as benefits, providers, prescriptions, appointments, or preventive care.

• Strong computer and problem-solving skills with the ability to quickly learn and work across multiple technologies, systems, and digital communication tools.

• The ability to work toward measurable goals, apply feedback, and adapt to changing processes and priorities.

• A high school diploma or equivalent.

What will really make you stand out

• Experience in a healthcare contact center, patient/member services, health insurance, pharmacy, or healthcare navigation.

• Experience with high-volume outbound outreach, patient engagement, appointment scheduling, enrollment, retention, or other work requiring influence.

• Knowledge of health insurance, preventive care, gaps in care, HEDIS, care management, population health, or value-based care.

• Experience with CRM, EHR, call center, AI-enabled, omnichannel communication, or other healthcare technology.

• Bilingual language skills or additional healthcare education, training, or certification.

The base pay range for this role is between $20 - $22 per hour paid bi-weekly
ALIVE with Purpose: How We Thrive at Guidehealth
At Guidehealth, our values come to life in everything we do.

• We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.

• Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare.

• With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve.

• At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member.

• And through Empathy in Action, we build stronger connections with those who count on us.

• This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth.

BENEFITS:
While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.

• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.

• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.

• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.

• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.

• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.

• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.

• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.
COMPENSATION:
The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT
Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an…