Patient Coordinator - Traveler/Floater

About this role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Job Title: Patient Coordinator
Company: Bennett & Bloom Eye Centers
Location: Louisville, KY
Travel: This position regularly travels between all locations in Louisville, KY (South End Bluegrass Avenue, East End Dupont Circle, East End Leesgate Road and Crestwood) and Jeffersonville, IN. There will also be occasional travel to Elizabethtown, Florence and Glasgow, KY. Please only apply if comfortable with local travel.

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance

• 401k + Employer Matching

• Paid Time Off (PTO) and Paid Holidays

• Paid Maternity Leave

• Competitive Base Pay

• Employee discounts

Hours:

• Full time

• Our offices are open Monday-Friday 7:30am-5:30pm

• You may need to work a little earlier and/or later as needed

Requirements:

• High School Diploma or GED equivalent

• Favorable result on Background Check

• Basic computer skills

• Strong customer service skills

• Excitement to learn and grow

Essential Functions:

• Facilitate patient flow

• Verify medical and vision insurances

• Effectively communicate with patients, doctors, and managers

• Answer inquiries through phone, email, and in person requests

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave

• Answer phones (both external and internal); assure prompt, courteous service at all times

• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule

• Manage patient flow in the office

• Knowledge of common fees charged for common visits and collect correct payments

• Complete daily reconciliations / close day / countdown cash drawer

• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times

• Desire to gain industry knowledge and training

• Demonstrates initiative in accomplishing practice goals

• Ability to grow, adapt, and accept change

• Consistently creating a positive work environment by being team-oriented and patient-focused

• Commitment to work over 40 hours to meet the needs of the business

• Reliable transportation that would allow employee to go to multiple work locations with minimal notice