Patient Coordinator

About this role

Patient Coordinator | Outpatient | Full-time | 2431 S. Loop 289, Lubbock, TX 79423
At Physical Therapy Today, an H2 Health company, we know that exceptional patient care starts with an exceptional patient experience. As a Patient Coordinator, you'll play a vital role in creating a welcoming environment while ensuring our outpatient clinic operates efficiently. If you're organized, customer-focused, and enjoy helping others, we'd love to have you on our team.
Our South Loop clinic provides comprehensive outpatient physical therapy services for patients recovering from orthopedic injuries, surgery, sports injuries, concussions, balance and vestibular disorders, chronic pain, arthritis, and work-related injuries. The team utilizes evidence-based treatment approaches, including manual therapy and aquatic therapy with underwater treadmills, to help patients achieve their goals. As the first person patients meet, you'll help ensure every visit begins with outstanding service and compassionate care.
Your Role
Serve as the first point of contact, greeting patients with professionalism and outstanding customer service.
Schedule patient appointments and maintain an efficient daily clinic schedule.
Verify insurance benefits and obtain authorizations as needed.
Coordinate physician referrals and manage incoming documentation.
Maintain accurate patient records while ensuring HIPAA compliance.
Answer incoming phone calls and respond to patient inquiries.
Collaborate with therapists and administrative staff to deliver an exceptional patient experience.
Assist with front office operations and maintain a welcoming, organized clinic environment.
Requirements
High school diploma or equivalent required.
Medical office experience with insurance verification and physician referrals preferred.
Knowledge of medical terminology and insurance processes.
Proficiency with Electronic Medical Records (EMR/EHR) systems and standard office software.
Excellent communication, organizational, and customer service skills.
Ability to multitask and thrive in a fast-paced healthcare environment.
Commitment to maintaining patient confidentiality and professionalism.
Benefits
Competitive compensation ranging from $15.00-$17.00 per hour
Performance-based bonus opportunities
Medical, dental, and vision insurance
Paid time off and paid holidays
401(k) with company match
Tuition loan reimbursement
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Employee Assistance Program (EAP)
Company-paid life insurance
Additional voluntary benefit options
Workplace Experience & Perks
Monday-Friday schedule supporting work-life balance
Collaborative and supportive team culture
Strong administrative and clinical support
Employee recognition programs
Professional growth and career advancement opportunities
Leadership development opportunities
Stable, growing healthcare organization committed to patient-centered care
If you're ready to make a difference by delivering exceptional customer service and helping patients feel supported throughout their rehabilitation journey, we'd love to hear from you. Apply today and become part of a team that's committed to improving lives—one patient at a time.
H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.