Patient Access Navigator

About this role

<p><strong>Who We Are:</strong></p> <p><span class="TextRun SCXW220448737 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW220448737 BCX0" data-ccp-parastyle="No Spacing">Cogent Biosciences is a publicly traded biotechnology company focused on developing novel precision therapies to treat a broad range of patients with unmet medical needs. Cogent’s lead program, bezuclastinib, is designed to selectively and potently inhibit exon 17 mutations found within the KIT receptor tyrosine kinase, including KIT D816V. KIT D816V is responsible for driving a rare and serious condition called Systemic Mastocytosis, and exon 17 mutations are also found in patients with gastrointestinal stromal tumors (GIST), a type of cancer with strong dependence on oncogenic KIT signaling. Bezuclastinib has exhibited promising initial data across all three trials: APEX in AdvSM, SUMMIT in NonAdvSM and PEAK in GIST, including an encouraging safety profile across 600+ patients in single agent and combination dosing.</span></span><span class="EOP SCXW220448737 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <hr> <p><strong>The Role: </strong>Cogent Biosciences is searching for compassionate and highly motivated <strong>Patient Access Navigators</strong> to establish the inaugural Patient Services team.  The <strong>Patient Access Navigators </strong>will be responsible for delivering a high-touch, patient-centered access experience across the prescription fulfillment journey. The <strong>Patient Access Navigator </strong>will own the end-to-end patient experience within an assigned geographic region and partners closely with patients, caregivers, healthcare providers (HCPs), specialty pharmacies, internal field teams, and external patient services partners to ensure timely access to therapy and continuity of care. While primarily remote/office-based (depending on location), the <strong>Patient Access Navigator</strong> will support limited non-promotional on-site visits to HCP offices, when appropriate, to support complex access, reimbursement or care coordination needs. The successful candidate will have deep experience with insurance navigation, reimbursement problem-solving, affordability support, cross-functional collaboration (both internal and external) and operational excellence. Cogent is seeking empathetic, dedicated, operational-minded and genuinely patient-focused team members to support the anticipated launch of bezuclastinib. This is a home-office based role with a twice weekly (Monday and Wednesday) in-office presence at the Waltham Headquarters.</p> <hr> <p><strong>Responsibilities:</strong></p> <div> <ul> <li>Serve as the primary point of contact and case owner for patients and caregivers navigating insurance coverage, reimbursement, and access to therapy </li> <li>Guide patients and HCP offices through benefits verification, prior authorization, appeals, and coverage requirements</li> <li>Proactively identify and resolve access barriers to minimize time-to-therapy and prevent treatment delays or abandonment</li> <li>Educate patients and caregivers on insurance coverage, financial responsibility, and available affordability or assistance programs using approved resources</li> <li>Monitor patient access milestones from referral through therapy initiation and continuation</li> <li>Deliver a high-touch, empathetic patient experience through personalized communication, active listening, and proactive follow-up</li> <li>Maintain long-term relationships with patients, caregivers, and HCPs throughout the treatment journey</li> <li>Support treatment continuation by addressing access-related challenges that arise over time</li> <li>Provide product and disease education focused on the treatment experience and access journey</li> <li>Collaborate closely with internal field teams, market access colleagues, safety, and compliance partners to ensure a coordinated and consistent patient experience</li> <li>Coordinate with HCP offices, specialty pharmacies, health insurance plans and external patient services vendors to resolve access, reimbursement, and logistical issues</li> <li>Conduct non-promotional on-site visits to HCP offices, when appropriate, to support complex patient access cases, clarify reimbursement requirements, or improve operational coordination related to patient access</li> <li>Communicate timely, clear updates to patients, caregivers, and HCPs regarding case status and next step</li> <li>Apply program business rules, standard operating procedures, and work instructions to deliver consistent, compliant, and high-touch patient services experience</li> <li>Document all patient interactions, access milestones, and case outcomes accurately within the Customer Relationship Management (CRM) system</li> <li>Maintain confidentiality of patient health information and ensure compliance with all applicable laws, regulations, and company policies, including HIPAA</li> <li>Ensure all interactions with HCP offices, including on-site engagements, are conducted in a non-promotional manner and in alignment with approved patient services scope and compliance guidance</li> <li>Support adverse event and product complaint reporting in accordance with established procedures</li> <li>Ability to travel up to 15% in each calendar year for customer or company…