Partner Success Manager

About this role

At Kindbridge Behavioral Health, we're on a mission to make specialized mental health care more accessible to those affected by gambling, gaming, and other behavioral addictions. Our work depends on a growing network of referral partners who expand access to our specialized behavioral health services.
We're looking for a Partner Success Manager to champion the success of Kindbridge's referral partners. You'll oversee onboarding, activation, and ongoing relationship management, ensuring our partners have the resources, tools, and support they need to build successful referral relationships with Kindbridge.
If you enjoy building strategic partnerships, improving processes, solving problems, and using technology to work smarter, we'd love to meet you.
What You'll Do
Build Lasting Partner Relationships

Serve as the primary point of contact for an assigned portfolio of referral partners following the sales handoff

Guide referral partners through onboarding, implementation, activation, and ongoing account management

Build trusted, long-term business relationships that drive partner engagement and referral growth

Conduct regular business reviews, identify opportunities for growth, and address challenges before they impact the partnership

Create Exceptional Referral Experiences

Design and continuously improve referral workflows that are simple, intuitive, and effective

Partner with Marketing and IT to optimize referral pathways and enhance the overall partner experience

Develop scalable onboarding processes that create a consistent experience for every new partner

Create partner-facing resources including onboarding guides, referral materials, educational content, and training documentation

Drive Growth Through Data

Monitor referral activity, engagement, and conversion metrics to identify trends and opportunities

Analyze partner performance and recommend strategies to increase referral engagement, conversion, and long-term growth

Gather partner feedback and translate insights into process improvements

Partner with Business Development to evaluate operational and technical readiness for new referral partnerships

Leverage Technology & AI

Utilize AI tools such as ChatGPT, Claude, or similar platforms to streamline workflows, develop communications, analyze referral data, and create educational materials

Maintain accurate partner information within CRM and referral management systems

Help identify opportunities to improve operational efficiency through automation and technology

What You'll Bring

Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or a related field

3–5+ years of experience in Partner Success, Customer Success, Account Management, Business Development, Marketing, Healthcare Operations, or a related field

Demonstrated success building strategic partnerships, managing key accounts, driving engagement, and growing partner relationships

Experience in healthcare, behavioral health, telehealth, or another highly regulated industry strongly preferred

Proficiency with CRM or partner management platforms and digital tools used to support relationship management, referral workflows, and partner engagement

Experience using AI tools to improve productivity, streamline workflows, analyze data, and create communications or training materials

Familiarity with Google Workspace, Microsoft Office, video conferencing platforms, and marketing automation or form-building tools (e.g., HubSpot, Webflow, Typeform, or similar)

Strong analytical, communication, organizational, relationship-building, and project management skills, with the ability to manage multiple priorities

A passion for building meaningful partnerships that expand access to high-quality behavioral health care

Why Join Kindbridge?

Make a meaningful impact by expanding access to specialized behavioral health care

Join a collaborative, mission-driven team where your ideas are valued and innovation is encouraged

Enjoy unlimited PTO to support work-life balance

Comprehensive medical, dental, and vision coverage

401(k) with employer match

Interested? Apply today and help us shape the future of behavioral health!

Wage or salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Remote pay range

$75,000—$90,000 USD

Originally posted on Himalayas