Partner Success Manager

About this role

Description CapsLock builds exceptional marketing solutions for large partners in the home improvement industry. We don’t just advertise our clients’ products or services - we build long-term marketing solutions within the context of permanent partnerships. Our people are the backbone of everything we do and are our most valuable asset. Our business model demands top talent across the board, and we aim to create conditions that attract and retain the best individuals globally. We are looking for an A-Player who is client-focused, detail-oriented, self-motivated, digitally savvy, and results-driven. The Partner Success Manager is responsible for maintaining and cultivating existing CapsLock clients and working with the director of sales and team leads to grow the company. As a Partner Success Manager, you will play an important role, assisting with all facets of client services and interacting with all departments, including IT, media, creative, and analytics. This role provides a great opportunity for growth if you excel in working in a fast-paced environment. This role will be responsible for key business priorities that help amplify the growth of our business, share best practices, and implement operational improvements. Reporting to the Sales Director and team leads, this position requires superior account management skills, big-picture thinking, and the ability to successfully lead cross-functional teams that collectively contribute to multifaceted digital campaigns. At CapsLock, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. We put a large emphasis on culture and personal characteristics. Main responsibilities:

Effectively manage and grow positive client relationships

Provide weekly client status updates, capture action items, disseminate info across teams, and effectively manage expectations both internally and externally

Monitor timelines and progress on all client projects

Ensure clients are clear on all process-related questions and pivot where necessary

Develop workflow and process between internal teams & troubleshoot when issues occur

Develop project timelines and monitor progress

Facilitate the transition of new clients as they migrate to CL’s lead gen campaigns

Develop and maintain collaborative relationships with teams throughout the organization, including Analytics, Creative, IT, and Media Buying

Maintain an in-depth knowledge of client businesses, current KPIs, and historical activity

Work with the data team to forecast and track key assigned account metrics (e.g. weekly/monthly sales results and forecasts)

Stay abreast of industry trends and business opportunities

Proactively learn and understand industry best practices and future work concepts

Requirements

3+ years of relevant work experience, preferably in a lead generation agency.

Strong data-driven decision-making skills

Proficient in analyzing data reports and communicating findings to clients

Experience working with cross-functional teams

Proficiency in software tools such as Microsoft Office, Google

Proven ability to communicate with C - Level Executives and possesses strong presentation skills

Experience in building and refining internal sales processes

Excellent negotiation skills

Strong organizational and time management skills: process-oriented

Ability to manage budgets and project plans efficiently

Comfortable with frequent meetings and adept at managing schedules

Self-motivated and capable of working independently and remotely in a fast-paced, rapidly changing environment

Excellent oral and written communication skills

Ability to multitask, establish priorities and organize efficiently

Demonstrated ability to effectively manage multiple client needs against tight deadlines

Fluent in English

Ability to work in a fast-paced, rapidly changing environment

Capable of building and sustaining trust among clients and colleagues

Can see the bigger picture when working on granular tasks/projects to ensure everything stays on track

Personal Characteristics:

Smart, articulate, and polished, with excellent problem-solving skills

Attention to detail and a high level of accuracy are an absolute must

Ethical with a flexible work attitude

Humble and craving to learn

Must be a self-starter, highly organized

Quick learner and a team player

Can command a room when speaking; exudes confidence

A can-do attitude and a desire to progress in their career

Self-motivated and goal-oriented

Curiosity, Honesty & Integrity

A self-starter who thrives on responsibility and impressing clients with results

Motivated to deliver exceptional performance

Strong desire to work in a multicultural environment

Nice to Have:

Previous success working in a completely remote role

Experience working at an agency or brand, managing digital marketing campaigns

Experience with Slack, ClickUp or/and Tableau

Knowledge of media buying

Bachelor's degree in sales, marketing, business administration, or a related field

Why do we deserve your attention? Not only do we offer fair and competitive pay, but we also provide perks and benefits that support your well-being and growth. Here are some of them: Remote Work We are a truly remote-first company. You choose where you feel the most productive and comfortable to make an impact. Paid Time Off Work-life balance matters to us, and we support it with paid time off for rest, personal time, or simply doing what makes you happy. Ongoing Learning We believe in curiosity and growth. That’s why we support continuous learning with workshops, online courses, conferences, and certifications. Home Office We help you set up your perfect workspace by covering equipment and furniture expenses, so you can do your best work from home. Physical Well-Being From gym memberships and yoga classes to home workout equipment or even a bicycle, we give you the flexibility to stay active your way. Unlimited Sick Days Your health…