Partner Success Manager

About this role

<p><span style="font-size: 12pt;"><strong>About the position: </strong></span></p> <p>Your job is to partner with our partner account managers as the key technical lead throughout the post-sales lifecycle of our Elements/Channel business. Through this partnership, will act as a strategic technical resource for high-priority channel accounts, driving product adoption, retention, and growth by leading onboarding, enablement, and expansion efforts. </p> <p><span style="font-size: 12pt;"><strong>Specific responsibilities include, but are not limited to:  </strong></span></p> <ul type="disc"> <li>Develop success plans for strategic partner accounts by creating metrics to support onboarding, product adoption, and retention goals. </li> <li>Build and maintain long-term relationships with key channel partners, coordinating enablement efforts and establishing a trusted advisor role. </li> <li>Manage a portfolio of partner accounts to provide ongoing technical guidance and strategic recommendations. </li> <li>Align AvePoint’s product suite to deliver comprehensive solutions that meet partner business objectives and drive customer success. </li> <li>Create individualized success plans for partners using performance metrics and feedback to guide engagement strategies. </li> <li>Collaborate with channel sales teams to understand partner growth strategies and identify opportunities to drive adoption and expansion. </li> <li>Guide partners through renewal cycles, working closely with sales to ensure timely and successful contract renewals. </li> <li>Monitor partner adoption status and support history to inform engagement plans and mitigate churn risks. </li> <li>Proactively address challenges and steer partners toward successful outcomes through strategic goal alignment. </li> <li>Become a subject matter expert in AvePoint’s platform to effectively educate and enable partner teams. </li> <li>Plan and execute onsite or virtual partner visits to deepen understanding of their goals and deliver impactful business reviews. </li> <li>Lead Quarterly Business Reviews (QBRs) to assess partner performance, adoption, and future growth opportunities. </li> <li>Coordinate technical onboarding and implementation support for partner-led deployments. </li> <li>Deliver pre-sales training and certification programs to empower partner sales and technical teams. </li> <li>Support joint marketing initiatives and lead generation efforts in collaboration with channel and marketing teams. </li> <li>Identify upsell and cross-sell opportunities within partner accounts and support execution strategies. </li> <li>Collect and communicate partner feedback to internal teams to inform product development and program improvements. </li> <li>Ensure partner compliance with program requirements and support utilization of incentives and rebates. </li> <li>Advocate for successful partners by supporting case study development and reference activities. </li> <li>Participate in internal performance reviews to assess partner maturity and recommend strategic actions. </li> </ul> <p><span style="font-size: 12pt;"><strong>OK, I'm interested... is this the job for me?   </strong></span></p> <p>We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. As a Partner Success Manager, you will play a critical role as a technical advisor throughout the sales cycle, becoming an expert in AvePoint’s solutions to educate partners, build consensus, and showcase how our platform solves complex Microsoft and multicloud challenges.  </p> <p><span style="font-size: 12pt;"><strong>Other qualities you will need to be a fit for this role include:   </strong></span></p> <ul type="disc"> <li>Bachelor’s degree in a relevant field </li> <li>3+ years of experience in a technical consulting role such as technical account management or technical business analysis </li> <li>Proficient in having conversations with IT stakeholders and addressing common concerns around interoperability and differentiation from common enterprise systems. </li> <li>Proven success in a customer facing, pre-sales role proposing software solutions at all levels of a customer organization. </li> <li>Strong customer satisfaction, customer service, adoption, and retention experience </li> <li>Excellent written/verbal communication, organization, presentation, and project management skills </li> <li>Ability to work individually and within a highly collaborative global team setting </li> <li>Willingness to learn and adapt in a fast-paced environment </li> <li>Strong experience in communicating with different stakeholders and decision makers, both internally and…