Partner Solutions Engineer

About this role

Who We Are

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:

Is this identity synthetic? Detect AI-generated and manipulated voice and video.
Is this identity risky? Identify fraud, suspicious behavior, and other risk signals.
Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.

Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions.

Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.

Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

What you’ll do
As a Partner Solutions Engineer, you’ll help strategic partners understand, position, and demonstrate Pindrop’s value within their own platforms and customer conversations. You’ll work with partner solutions engineering (SE) teams to build clear value narratives and credible demos that show Pindrop in the context of each partner’s solution. You’ll also provide the technical guidance that makes those demos real. Your focus is building repeatable partner motions so partners lead stronger early customer conversations and bring Pindrop into active opportunities with the right context.

• Ask the right questions, recommend best practices, and help partner SE teams connect customer problems, stakeholders, use cases, and outcomes to a clear Pindrop value story.

• Teach partners how to position Pindrop within their own platform and customer motion. Explain product functionality, cloud concepts, and integration choices in plain language.

• Build and coach tailored demo flows that connect the customer’s situation to Pindrop capabilities and expected outcomes, not a standard feature tour.

• Lead enablement and practice sessions on value messaging, use-case positioning, technical integration overviews, demo delivery, and common customer questions.

• Prepare partners for early customer meetings, platform demos, quarterly business reviews (QBRs), prospecting conversations, and active opportunities by adapting the story to each audience.

• Advise partner technical teams on where and how to place Pindrop application programming interfaces (APIs) within contact center as a service (CCaaS) platforms and adjacent workflows. Help them connect systems for a usable first-pass demo integration.

• Create and configure partner demo tenants, sandboxes, and supporting CCaaS environments for repeatable authentication and bot detection scenarios.

• Develop reusable demo scripts, use-case plays, talk tracks, setup guidance, and integration documentation that improve partner consistency and self-service.

• Identify risks that could derail a partner-led demo or integration. Bring in the right internal teams and define a practical path forward without taking on production ownership.

• Partner with Product and Engineering to turn recurring partner questions, product gaps, and integration needs into actionable field feedback.

Who you are

• A translator. You turn customer problems and technical capabilities into value stories, tailored demos, and practical next steps.

• A natural coach and facilitator. You’re comfortable in front of partner SEs, developers, business stakeholders, and internal teams, and you make each of them better at telling the story.

• A pragmatic builder. You keep technical support practical and repeatable, and you know when “ready to demo” is the right bar.

• Clear about boundaries. You know when to use a repeatable approach, when to involve a specialist, and when production ownership belongs with Product, Engineering, or implementation teams.

• Trusted. Partners and internal teams rely on you to communicate value, technical options, limitations, risks, and handoff points honestly.

Your skill-set
Must-haves

• 3+ years in sales engineering, partner engineering, solutions consulting, technical consulting, or a comparable customer-facing technical role in enterprise software. You can show you’ve turned technical capabilities into clear value narratives and tailored demos.

• Experience enabling or coaching technical sellers, partner SEs, or customer-facing technical teams on positioning and demo delivery, with strong facilitation and presentation skills.

• Strong experience with CCaaS platforms such as Five9, Genesys, NICE, Amazon Connect, or similar ecosystems.

• Experience supporting or building API integrations in customer- or partner-facing environments. You have working knowledge of JavaScript or Python, with enough depth to read, explain, and troubleshoot logic such as Lambda functions in Amazon Connect.

Nice-to-haves

• Experience in authentication, fraud prevention, bot detection, contact center technology, or enterprise security. Direct Pindrop experience is not required.

• Hands-on experience building demo tenants or sandbox environments on CCaaS platforms.

What’s in it for you
AI-driven fraud, deepfakes, and bots are changing how enterprises think about trust in the contact center. For many customers, our partners have the first conversation about that problem. In this role, you shape how well that conversation goes.

• Multiply your impact through partners. Every partner SE team you enable carries the Pindrop story into customer conversations you’ll never personally join.

• Represent differentiated, category-defining technology. You’ll…