Part-Time Virtual Care Veterinary Technician - Teletriage

About this role

At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our growing Virtual Care team.

Available Schedules:

• Part - Time Teletriage: Sun / Mon | 11am-7pm PST

What You’ll Be Doing:

• Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being

• Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information

• Review medical records to understand patient history and provide informed guidance

• Document clearly and accurately in patient records using veterinary terminology

• Verify and process prescriptions, ensuring appropriate follow-up for client requests

• Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video

• Follow protocols, maintaining consistency while adjusting to each unique case

• Collaborate cross-functionally, providing feedback to improve processes and systems

• Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care

• Live and breathe our values: curiosity, integrity, excellence, accountability, and respect

Why You’ll Love This Role:

• Adaptability is key: You’ll support different teams across Virtual Care, Clinic Success, Telemedicine, and Member Success as needed.

• A passion for veterinary care: You love providing excellent client experiences and clear, empathetic communication.

• Credentialed Veterinary Technician: You’ve successfully completed the VTNE and have at least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required).

• Tech-savvy: You’re comfortable navigating multiple computer programs and online platforms.

• Exceptional communicator: You can clearly articulate medical information, both verbally and in writing, with compassion and clarity.

• Adaptable problem solver: You thrive in a fast-paced, dynamic environment and can generate innovative solutions to support our members and teams.

• Independent worker: You manage priorities and tasks effectively with minimal supervision.

• Continuous learner: You have a curiosity-driven mindset and are eager to grow professionally to improve patient care.

• Dedicated work environment: You have a quiet, distraction-free space and meet the following internet requirements:

• Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency

• Comfortable sitting and standing at a computer for extended periods

What You Can Expect From Us:

• Starting at $23.00 per hour (final compensation will be based on experience, skills, and location)

• Excellent medical, vision, and dental coverage (with various options to choose from)

• 401(k) savings plan with employer match

• Paid time off

• 12 weeks of paid parental leave

• Free membership and discounts on services for your furry family members

• Continuing education allowance

• Uniform provided

• Work-from-home stipends to help set up your home office

• A…