Paas Delivery Lead – Project Manager

About this role

Position Title: Paas Delivery Lead – Project Manager
Location: Remote (In the U.S)

Other Considerations:U.S. Citizen or Permanent Resident (Required)

POSITION SUMMARY

We are seeking a PaaS Delivery Lead to join our team supporting the Contracts Product Lifecycle team. This role provides strategic and operational leadership across the PaaS Delivery workstream in direct support of the Department of Veterans Affairs mission to serve Veterans. The PaaS Delivery Lead oversees the people, processes, customer relationships, and delivery coordination required to move PaaS product requests successfully through the DTC product lifecycle.

The role operates at the center of PaaS intake, prioritization, execution, security coordination, and reporting. It serves as a key connection point among VA customers, DTC leadership, project managers, platform teams, cybersecurity, platform vendors, System Integrators (SIs), Business Owners, and Executive Leadership to remove impediments, manage risk, strengthen governance, and maintain delivery momentum.

RESPONSIBILITIES

PaaS Delivery Leadership

• Lead and coordinate the PaaS Delivery workstream and the project managers supporting PaaS delivery

• Provide oversight across concurrent PaaS delivery activities and maintain a platform-agnostic perspective across the portfolio

• Provide direction to PaaS Delivery resources, balance workload and priorities, and maintain awareness of team capacity, performance, morale, and delivery health

• Set and maintain consistent delivery, quality, documentation, communication, and escalation practices across the workstream

• Execute against Federal and Executive-level goals and OKRs and support data calls, executive briefings, and leadership reporting

Product Request & Lifecycle Management

• Oversee PaaS product requests across the delivery lifecycle, ensuring information is accurate and current in the designated system of record, including required fields, notes, attachments, links, tasks, and related records

• Coordinate schedules, milestones, dependencies, risks, blockers, stakeholder communications, and delivery documentation, including risk registers

• Understand and communicate the VA PaaS lifecycle and associated processes to internal and external stakeholders

• Support data integrity, change management, and continuous process improvement across SOPs, job aids, lifecycle artifacts, intake, cybersecurity coordination, and delivery operations

• Remove programmatic impediments and coordinate resolution of issues that could delay delivery

Customer & Stakeholder Management

• Establish and maintain effective relationships with VA customers, DTC leadership, delivery teams, and other Product Lifecycle stakeholders

• Maintain regular, omni-directional communication regarding delivery status, schedules, milestones, risks, dependencies, blockers, and required actions

• Work with stakeholders to understand business requirements and coordinate the appropriate product and delivery path

• Facilitate regular check-ins with team members and serve as a primary point of contact for delivery team support

• Identify, document, manage, and escalate Federal and business customer risks, issues, and concerns with clear impact assessments and recommended mitigation strategies

Platform Vendor & System Integrator Coordination

• Serve as a key coordination point among platform vendors, VA stakeholders, and System Integrators (SIs) responsible for configuring and implementing applications on DTC-governed platforms

• Establish and maintain strong working relationships with platform vendors supporting DTC’s PaaS ecosystem, coordinating platform-level questions, dependencies, risks, and delivery concerns

• Engage with SIs weekly to review active implementations, delivery status, upcoming milestones, dependencies, risks, blockers, and issues affecting applications being configured on DTC platforms

• Work with SIs throughout the application delivery lifecycle to align implementation activities with applicable DTC platform governance, delivery processes, technical requirements, and security expectations

• Coordinate across SIs, platform teams, cybersecurity, Product Lifecycle, Business Owners, and other stakeholders to identify dependencies and drive resolution of cross-team delivery issues

• Ensure SIs understand DTC processes, requirements, and actions necessary to move applications successfully through the PaaS product lifecycle

• Escalate systemic or cross-platform issues and facilitate alignment among the appropriate technical, delivery, vendor, and customer stakeholders

• Support delivery across Salesforce, Microsoft, Pega, Appian, and MuleSoft as part of the PaaS portfolio

Security & Deployment Coordination

• Coordinate with delivery, cybersecurity, VA, vendor, and SI stakeholders to support required security approvals and deployment readiness

• Ensure applicable deployment requirements are addressed, including authentication and access requirements

• Maintain working knowledge of federal security authorization processes applicable to technology delivery, including ATO and FedRAMP considerations

QUALIFICATIONS

• Bachelor’s degree or progress towards completion preferred

• Ability to obtain and maintain a Public Trust clearance

• 8+ years of industry experience in PaaS delivery, program management, product lifecycle management, or related discipline

• 5+ years operating in complex, cross-functional environments; federal or VA experience strongly preferred

• Demonstrated experience leading delivery teams and coordinating across intake, cybersecurity, and engineering stakeholders

• Demonstrated project and program management experience, including schedules, timelines, dashboards, risks, and stakeholder communications

• Customer-facing federal government project-management experience; technical project-management experience preferred

• Working knowledge of the software development lifecycle

• Deep…