Outreach Specialist

About this role

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Outreach Specialist

REPORTS TO: Deputy Director

LOCATION: Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

Career Team is looking to hire an Outreach Specialist responsible for promoting and communicating workforce development programs and services to potential participants, employers, and community partners through a variety of outreach strategies. The Outreach Specialist raises community awareness, recruits program participants, and re-engages customers, using events, social media, and collateral materials to drive enrollment and engagement. The ideal candidate has strong communication and organizational skills, resilience, and an outcome-driven mindset. Work is performed under the supervision of the Deputy Director.

Your Impact on Career Team’s Success:

• Increase awareness of and engagement with available workforce development programs

• Use social media platforms, community events, hiring events, and job fairs to promote programs to potential participants and partners

• Create outreach and collateral materials, including flyers, graphics, brochures, reels, presentations, and advertisements, to market program offerings and recruit participants

• Engage and recruit participants at community and hiring events

• Re-engage customers who have discontinued participation and encourage their continued engagement

• Encourage active participation in provider activities and mandated programs

• Assist with participant screening and the enrollment process

• Develop and support outreach and recruitment plans, including the use of virtual technology

• Research, coordinate, and help plan hiring events, including supplies, staffing, and facility needs

• Collaborate with management and the Marketing Department on social media, public relations, and advertising campaigns aligned with organizational objectives

• Advocate for customers' needs and rights, providing support as necessary

• Maintain accurate, up-to-date records of outreach activities and of customer and partner interactions and outcomes

• Keep accurate records of follow-up with referrals and interested participants

• Provide timely updates and reports on outreach and engagement efforts to management

• Ensure compliance with data privacy and confidentiality policies and procedures

• Approach each day and task with a "ZAG" mindset

• Other duties and projects as needed

This position requires regular local travel to community and hiring events, including some evenings and weekends.

The Ideal Qualifications for this Position Include:

• Associate's degree required, or comparable experience

• Knowledge of social media platforms and their use for outreach and engagement

• General knowledge of employment and training programs administered through the public Workforce system, including WIOA, Choices, and SNAP

• Ability to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps

• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive

• Personal computer literacy, including effective use of the Internet, email, and Microsoft Office (Word, Excel, Outlook)

• Ability to meet and/or exceed set goals and objectives

• Excellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)

• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality

• Adherence to the principles of Extreme Customer Service in all interactions with internal and external customers

• A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role:

• Bilingual or Multilingual

• Experience in marketing, video production, and/or the development of print materials

• Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners

• Strong multitasking abilities and a proactive approach to tasks

• Training in trauma-informed care, evidence-based practice, and/or whole family services

Salary: $38,000 - $40,000/yr

Travel: 30% within the region
About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies

• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation

• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program

• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive…