Outbound Patient Enrollment Specialist

About this role

<div class="content-intro"><p>Sixty million Medicare seniors live with chronic disease. The care system sees most of them twice a year. Cadence is building the infrastructure to support them every day.</p> <p>Cadence is a clinical AI company that delivers continuous, proactive care for older adults with chronic conditions like hypertension, heart failure, and diabetes. We pair patients with a dedicated clinical team, integrate deeply into health system EMRs and workflows, and use our Clinical Intelligence platform to monitor vitals, surface risk early, optimize medications, and close care gaps between visits. The result: patients engage with care 100x more than before Cadence, clinicians focus on judgment instead of administrative work, and Medicare saves $2.7M a week.</p> <p>We operate as a full clinical care delivery organization, not a software vendor. Our clinicians work alongside health system partners, extending the reach of local primary care providers into patients' homes. We're now applying AI agents across these workflows – from alert review and medication titration to lifestyle coaching and care coordination – with clinicians always in control of clinical decisions.</p></div><p>We're hiring an Outbound Patient Enrollment Specialist to conduct outbound outreach to patients referred to Cadence by partner physicians. You will own the outbound patient enrollment conversation from first contact through completed enrollment. This is a high volume, phone based role that requires clear communication and high attention to detail.</p> <p><span style="color: rgb(0, 0, 0);"><strong>Schedule<br><br></strong>Standard working hours are Monday through Friday from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM on Eastern, Central, or Mountain Time. </span></p> <p><span style="color: rgb(0, 0, 0);"><strong>What You'll Do</strong></span></p> <ul> <li style="color: rgb(0, 0, 0);" data-start="52" data-end="184"><span style="color: rgb(0, 0, 0);">Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients.</span></li> <li style="color: rgb(0, 0, 0);" data-start="185" data-end="289"><span style="color: rgb(0, 0, 0);">Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.</span></li> <li style="color: rgb(0, 0, 0);" data-start="290" data-end="422"><span style="color: rgb(0, 0, 0);">Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding.</span></li> <li style="color: rgb(0, 0, 0);" data-start="423" data-end="562"><span style="color: rgb(0, 0, 0);">Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.</span></li> <li style="color: rgb(0, 0, 0);" data-start="563" data-end="672" data-is-last-node=""><span style="color: rgb(0, 0, 0);">Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.</span></li> </ul> <p><span style="color: rgb(0, 0, 0);"><strong>What You Need</strong></span></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Prior experience conducting high-volume outbound calls.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Strong communication and problem-solving skills, with the ability to address concerns and provide patients with the information needed to support informed decisions.</span></li> <li style="color: rgb(0, 0, 0);">Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Working knowledge of CRM platforms and comfort managing a call pipeline.</li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Skilled in building strong patient relationships and addressing questions and concerns in a phone-based environment.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Ability to thrive in an environment built on trust, open communication, and constructive feedback.</span></li> <li>Experience with AI tools (such as Claude and Google Gemini). </li> </ul> <p><strong><span style="color: rgb(0, 0, 0);">Compensation</span></strong></p> <p><span style="color: rgb(0, 0, 0);">The anticipated compensation range for this role is <strong>$23-$24/hr,</strong> which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an <strong>OTE of $60K-$70K.</strong> This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law. </span></p><div class="content-conclusion"><p><strong>Benefits & Perks</strong></p> <ul> <li>Competitive pay…