Outbound Call Center Team Lead

About this role

We are looking for an experienced and performance-driven Team Lead to lead our TR ,IT and DE sales team — our most strategically important markets. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management.
You will lead a team of up to 12 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities.
Responsibilities

• Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit

• Monitor daily performance dashboards, identify trends, and implement corrective actions quickly

• Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching

• Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations

• Set clear sales targets and ensure consistent accountability across the team

• Analyze team performance and provide clear reporting and insights to management

• Foster a culture of ownership, transparency, high performance, and continuous improvement

• Ensure compliance with internal processes, quality standards, and company policies

Requirements

•
2+ years of experience leading sales or call center teams of 10+ people

• Fluent English is required

• Turkish at B1 level or higher is required

• Knowledge of German or Italian, even at a basic level, will be considered a valuable asset.

• Strong analytical skills with confidence in working with KPIs, dashboards, and performance metrics

• Proven ability to coach, motivate, and develop high-performing sales teams

• Excellent communication, leadership, and organizational skills

• Ability to thrive in a fast-paced, performance-driven environment

• Experience in iGaming, sales, or customer retention is a strong advantage

Benefits

• Competitive salary with performance-based bonuses

• 100% fully remote (if Belgrade hire then hybrid)

• Full onboarding and ongoing leadership development

• International, supportive, and high-performance working environment

• Clear opportunities for career growth within the business

Originally posted on Himalayas