Oracle Managed Services Client Director

About this role

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.

About Apex IT:

Apex IT is a global consulting firm that provides award-winning services to transform customer, employee, and student experiences. Our Salesforce and Oracle experts understand the transformative power of Salesforce and Oracle platforms in driving business growth and success. We guide businesses through the entire Salesforce implementation process, from planning and configuration to customization and integration. We provide end-to-end consulting, implementation, and migration services for Oracle Cloud applications. Whether it's Oracle CX, HCM, ERP, SCM, or EPM, our experts help businesses leverage the power of the cloud to enhance agility, scalability, and cost-efficiency.

In addition to consulting, our digital marketing agency, Apex Theorem, focuses on driving digital transformation. Our Marketing Acceleration Advisors create proprietary, results-driven solutions that increase lead conversion, enhance customer engagement, and drive revenue growth.

With our headquarters in the US and a strong business unit in India, we are excited to begin expanding into Colombia. This expansion will allow us to leverage Colombia's growing tech talent pool, strengthening our capabilities and positioning us for an even greater impact.

Job Title: Oracle Managed Services Client Director

Classification: Exempt under the Fair Labor Standards Act (FLSA)

Reports to: Senior Vice President of Delivery

Work Location/Travel: Work is remote or on-site at client location. Percentage of travel to client sites, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight, varies.

Job Summary:

The Oracle Managed Services Client Director is responsible for building and growing Apex IT’s Oracle Managed Services business through new sales, account expansion, and recurring revenue growth.

This highly sales-oriented role will develop the Managed Services go-to-market strategy, identify and pursue new opportunities, build executive client relationships, and help develop scalable service offerings and practice capabilities. The role partners closely with Sales, Solution Architecture, and Delivery to develop, sell, and successfully transition Managed Services engagements.

The ideal candidate has experience building or scaling a managed services organization, selling recurring professional services, developing service offerings, and working with enterprise Oracle Cloud clients. This role is similar to a Client Director but places greater emphasis on new business development, recurring revenue, account growth, and sales execution.

Duties/Responsibilities:

Managed Services Business Development & Sales

• Own the sales strategy and revenue growth for Oracle Managed Services.

• Develop and execute a pipeline of new managed services opportunities across existing and prospective Apex IT clients.

• Identify opportunities to transition Oracle implementation clients into recurring managed services relationships.

• Develop new business through prospecting, executive networking, Oracle relationships, partners, referrals, and existing account expansion.

• Build and maintain a qualified sales pipeline sufficient to achieve assigned revenue and sales targets.

• Lead the full managed services sales cycle from opportunity identification through qualification, solution development, proposal, negotiation, and close.

• Develop compelling business cases demonstrating the value of outsourcing Oracle application support, optimization, administration, enhancements, and continuous improvement to Apex IT.

• Identify cross-sell and upsell opportunities across Oracle HCM, ERP, SCM, CX, EPM, integrations, reporting, security, and related services.

• Develop recurring revenue opportunities while maintaining appropriate margins and commercial discipline.

• Establish executive relationships with current and prospective clients and position Apex IT as a long-term strategic partner.

Managed Services Practice Architecture

• Help design and build Apex IT's Oracle Managed Services organization and operating model.

• Define the Managed Services service portfolio, including support, application management, enhancements, optimization, advisory services, release management, integrations, reporting, and other recurring services.

• Develop repeatable service packages, pricing models, service tiers, scope definitions, and delivery models.

• Partner with delivery leadership to establish scalable processes for onboarding, governance, escalation management, resource management, and ongoing client success.

• Help determine the appropriate blend of US, India, Colombia, and other global resources required to deliver competitive and scalable managed services.

• Identify required skills, certifications, staffing models, and recruiting priorities needed to support growth.

• Establish and continuously improve the Managed Services value proposition and go-to-market messaging.

• Work with leadership to identify new Oracle products, services, and capabilities that can be incorporated into the managed services portfolio.

Client & Account Leadership

• Serve as an executive point of contact for strategic Managed Services clients.

• Build trusted relationships with client executives and key business and IT stakeholders.

• Conduct executive business reviews and regularly assess client needs, satisfaction, service…