Optician / Optical Sales Associate

About this role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Company: Grand Rapids Ophthalmology
Job Title: Optician
Department: Ophthalmology
Supervisor Title: Clinic Manager
Location: Rockford, MI 6050 Northland Dr NE, Suite 100, Rockford, MI, 49341

SUMMARY

An Optician will achieve a world-class Total Patient Experience that maximizes retail sales while supporting the patients’ medical needs. This employee is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services we offer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support

• Determine patients' wants and needs and sell to exceed their expectations

• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions

• Operate the auto-lensometer and manual lensometer

• Educate and recommend specific lenses, lens coatings and frames to suit patient needs

• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt

• Dispense patient orders and repair and adjust patient frames

• Dispense all glasses and/or contact lens orders in E360

• Ensure all job aids and policies are followed

• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas

• Follow all protocols to keep frame inventory accurate

• General office duties and cleaning to be assigned by manager

• Assist with other duties in the office as needed

QUALIFICATIONS

• Communication, interpersonal and negotiation skills

• Ability to read, analyze and interpret insurance forms

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Ability to write routine reports and correspondence

• Ability to speak effectively before groups of customers or employees of organization

• HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures

EDUCATION AND/OR…