Operations Support Engineer - Lead

About this role

<div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <h2><strong>Overview</strong></h2> <p>Black Canyon Consulting <strong>(BCC)</strong> is looking for a Lead Operations<span class="inline-comment-marker" data-ref="32727ea9-3ec9-4c12-aa09-874a20db3219"> Support Engineer</span> to join our DevOps and infrastructure team <span style="color: #172b4d;">to support application developers and operations at the National Center for Biotechnology Information (NCBI) at the National Library of Medicine (NLM), an institute of the National Institutes of Health.</span>  <span class="c-message__edited_label">This opportunity is full time at the NCBI in Bethesda, MD and/or remote.</span></p> </div> </div> </div> <p><span style="color: #172b4d; text-decoration: none;"><span class="conf-macro output-inline"><span style="color: #1c1e29;"><span style="color: #333333; text-decoration: none;">NCBI is part of the National Library of Medicine (NLM) at the National Institutes of Health (NIH). NCBI advances science and public health by providing free access over the Internet to biomedical literature and genomic data, making it one of the 400 top most-visited sites in the world. NCBI has a diverse staff of smart, talented, and deeply technical people who collaborate to build critically valuable services for researchers, physicians, educators, students, and the general public. For example, NCBI develops and delivers PubMed, an index of over 29 million biomedical research abstracts; and maintains ClinicalTrials.gov, a database of over 400,000 clinical studies around the world.<br></span></span></span></span></p> <p><span style="color: #1c1e29;">The Systems & DevOps team is responsible for the efficient operation of infrastructure to run NCBI's many applications.  This includes providing convenient, scalable solutions for development, deployment, and operations across teams, languages, and cloud and on-prem environments.</span></p> <p><span style="color: #1c1e29;"><span style="color: #172b4d;"><span style="color: #172b4d; text-decoration: none;">This is a great opportunity to work on challenging problems in a technical, scientific, and goal-oriented environment. NCBI offers flexible working hours, remote options, <span class="inline-comment-marker" data-ref="ec4a81dc-6d0b-4f0b-b82f-6027700ac140">on- and off-site training courses, and conference attendance and tuition reimbursement.</span></span></span></span></p> <p><span style="color: #1c1e29;"><span style="color: #172b4d;"><span style="color: #172b4d; text-decoration: none;"><span class="inline-comment-marker" data-ref="ec4a81dc-6d0b-4f0b-b82f-6027700ac140">We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!</span></span></span></span></p> <p><strong><span class="inline-comment-marker" data-ref="59eb747e-5ded-4951-bd7c-4af6777dcefc">Duties & Responsibilities</span></strong></p> <ul> <li>NCBI has built a modern DevOps platform based on GitLab and Kubernetes, and is looking to create a team of support engineers to assist internal developers with transitioning legacy software development and deployment to the new DevOps platform.  You would be the leader of our platform operations team.</li> <li>Identify and resolve operational problems in a micro-service environment</li> <li>Work with developers to resolve deployment and runtime problems</li> <li>Perform analysis and debugging work across multiple technologies</li> <li>Prioritize issues to keep applications within error budgets and meeting their SLOs</li> <li><span class="inline-comment-marker" data-ref="d5c01403-0e68-4c32-9ebf-dc5e77a227e6">Provide technical solutions to a wide range of problems and user requests</span></li> <li>Document process, <span class="inline-comment-marker" data-ref="92017ccb-4335-4d7b-a73e-b98bb5b2d3ca">procedures and SOPs by soliciting</span> feedback and suggestions from team members</li> <li>Compile postmortems and action items to minimize future outages</li> <li>Interview other people for team member roles, and decide which ones to recommend for hire.</li> <li>Train new team members, and assist them with issues.</li> <li> <p>Provide on-call support to NCBI's internal developers and other staff.</p> </li> </ul> <p><strong><span class="inline-comment-marker" data-ref="3d4a9f45-4396-4d45-85b8-ac0e0edf2955">Requirements</span></strong></p> <ul> <li><span style="color: #1c1e29;">BS degree in STEM or equivalent experience</span></li> <li><span style="color: #1c1e29;">Customer-focused, team-oriented disposition</span></li> <li><span style="color: #1c1e29;">Good systems debugging…