Operations Supervisor

About this role

Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.

Our Brands

Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:

• Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.

• Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.

• Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.

• EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.

• FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.

Position Summary

The FDA Sampling Supervisor is responsible for the day-to-day leadership, coordination, and oversight of Certified Group's FDA sampling operations. This role supervises internal FDA Samplers and third-party sampling partners, ensuring all sampling activities are executed accurately, efficiently, and in compliance with FDA requirements and company procedures.

The FDA Sampling Supervisor serves as the primary operational resource for sampling activities, balancing client needs, sampler schedules, training requirements, quality expectations, and workflow priorities. This position works closely with Imports, Laboratory Operations, Sample Receiving, and Client Services to ensure seamless execution of FDA sampling programs.

Location: Melville, NY

Travel: Up to 20% domestic travel

Reports To: FDA General Manager / Director

Key Responsibilities

Team Leadership & Supervision

• Supervise and support a network of internal FDA Samplers across multiple geographic regions.

• Coordinate and oversee third-party samplers to ensure timely and compliant sample collection.

• Provide day-to-day direction, coaching, and support to samplers regarding procedures, expectations, and performance.

• Monitor workload distribution and staffing coverage to ensure sampling commitments are met.

• Assist with recruiting, onboarding, training, and performance management of sampling personnel.

Scheduling & Operations Management

• Schedule and coordinate all FDA sample collection activities from public warehouses, client warehouses, and other designated facilities.

• Optimize sampling assignments based on geography, urgency, workload, and client priorities.

• Maintain visibility of all sampling activities through centralized scheduling and tracking tools.

• Communicate scheduling updates, delays, and completion status to clients and internal stakeholders.

Training & Compliance

• Maintain training records and qualification requirements for all FDA Samplers.

• Coordinate initial training, refresher training, and annual compliance training…