Operations Specialist III, High-Tech (UK)

About this role

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Company Introduction:</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><a href="http://airspace.com"><span style="font-weight: 400;">Airspace</span></a><span style="font-weight: 400;"> is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.</span></span></p> <p><span style="font-weight: 400; font-family: arial, helvetica, sans-serif;">As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.  </span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><span style="font-weight: 400;">Airspace has been rated one of </span><a href="https://www.forbes.com/lists/americas-best-startup-employers/?sh=430441b22ad7">America’s best Startup Employers</a><span style="font-weight: 400;">, listed as one of </span><a href="https://www.cnbc.com/2022/05/17/airspace-disruptor-50.html"><span style="font-weight: 400;">CNBC’s Disruptor 50</span></a><span style="font-weight: 400;"> companies, and featured as an </span><a href="https://www.cbsnews.com/video/innovative-technology-is-optimising-the-delivery-of-time-critical-and-life-saving-shipments/"><span style="font-weight: 400;">Innovation and Disruption leader</span></a><span style="font-weight: 400;"> by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has</span><a href="https://www.cnbc.com/2022/05/25/early-tesla-investor-leads-70-million-investment-in-airspace.html"><span style="font-weight: 400;"> raised more than $140m. </span></a></span></p> <p><span style="font-weight: 400; font-family: arial, helvetica, sans-serif;">The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. </span></p></div><p><strong>Overview</strong></p> <p><em>Primary Focus: </em>To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.</p> <p> </p> <p><strong>Importance of Role</strong></p> <p>The operations team is the backbone of our company  and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!</p> <p> </p> <p><strong>Responsibilities</strong></p> <p><em>Advanced Problem Solving</em></p> <ul> <li>Ability to independently resolve all escalated issues using provided resources with minimal to no assistance</li> <li>Ability to assist in resolving team member escalations and questions</li> <li>Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals </li> <li>Expert on all International regulations, Import, and Export requirements </li> <li>Ability to understand big picture decisions for customers balancing service with customer margins. Ability to balance speed, cost, and customer impact without defaulting to escalations</li> <ul> <li>IE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest option based on error rate. </li> </ul> <li>Balancing cost of service quality and expectations with margin. </li> <li>Minimal to no errors & service failures</li> <li>Make educated decisions under pressure </li> <li>Anticipate problems before they surface and act early </li> </ul> <p><em>Operating the Airspace Platform</em></p> <ul> <li>Hold and maintain Dangerous Goods Certification. Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures. </li> <ul> <li>Assist in resolving team member inquiries for DG…