Operations Program Specialist

About this role

<h2><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>About the Team</strong></span></h2> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Gateway Online Academy of Ohio is a fulltime, online option for students that need to catch-up and cross the finish line to high school graduation. Gateway is a proud member of the Accel Schools network, with decades of experience serving students virtually throughout the United States. Join this exciting movement and watch students explore, grow, and learn in an innovative public-school option, at home. We are seeking teachers who are excited to create a rigorous and nurturing classroom environment that prioritizes student learning and social-emotional development.  ACCEL Schools uses a cutting-edge 21st-century curriculum, which can be accessed online and through a variety of traditional methods. <em>Please note – while this is an online school position and all instruction occurs virtually, travel and face to face attendance will be required several times per year to support in person state testing and student events.</em></span></p> <h2><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>About the Opportunity</strong></span></h2> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">The Operations Program Specialist works with our Operations Manager to create, implement, and audit processes and procedures that support compliance to school board, state, and federal guidelines and promote effective online school systems.  The Operations Program Specialist works to ensure that the Gateway schools have the tools and processes in place to support teachers, students, and parents in the pursuit of an effective online education. </span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Responsible for tracking and reporting data as directed by Supervisor</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Support Administration in all internal operational needs</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Responsible for the management of contact changes in the student information system</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Responsible for understanding compliance requirements</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Assist with developing and maintaining operational processes for Gateway</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Help maintain school wide data for reports</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Completing paperwork for families</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Storing Grades</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Assist with school and state audits</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Act as a resource for internal (staff) and external (students and families) stakeholders by providing resolution and management of escalated needs across a variety of areas, including, but not limited to, school procedures, technology systems, materials, course, and teacher assignments, etc.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Answering phone calls</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Responsible for understanding compliance requirements</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Assist with testing coordination</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Reports to Operations Manager and Head of School</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Fill in as a substitute or…