Operations Manager- Workers' Comp

About this role

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Operations Manager- Workers' CompPRIMARY PURPOSE: To manage the technical and operational functions within assigned Workers Compensation Team. Ensuring compliance with company standards and industry best practices; and to ensure consistent delivery of quality service. ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Lead daily operations of Workers Compensation Claims Team

Ensure timely adjudication, case management and resolution of claims

Monitor claim lifecycle performance from intake to closure

Manage team inventory, workload distribution and productivity standards

Ensure compliance with all Provincial Workers Compensation Boards across Canada

Remain current on legislative and policy changes

Oversee claim costs

Drive cost containment programs

Analyze trends impacting employer premiums

Act as point of contact for stakeholders

Present operational performance KPIS and cost improvement strategies

Manage escalations and complex cases with stakeholders

Establish and manage service level agreements

Track KPIs

Lead, coach and mentor claims managers, adjusters and support

Build high-performing teams with strong technical expertise

Drive training on legislation, claims handling and systems

Oversee hiring, performance management and succession planning

Identify opportunities for operational efficiency (automation and workflow)

Standardize best practices

Leverage data analytics to improve outcomes

QUALIFICATIONS Technical Expertise

Deep knowledge of Canadian Workers’ Compensation systems and legislation.

Understanding of disability management and return-to-work practices.

Financial acumen (reserving, cost analysis, experience rating models).

Leadership & Management

Strong people leadership and development skills

Ability to lead through change and transformation

Education & Licensing Bachelor's degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred. Experience

5–10+ years in Workers’ Compensation or disability claims management

Experience in Canadian WC systems (e.g., WSIB, WCBs, WorkSafeBC)

2–5+ years in leadership or supervisory role

Skills & Knowledge Technical Skills

Strong knowledge of: Provincial WC legislation

Claims adjudication and appeals processes

Return-to-work programs

Experience with claims management systems and reporting tools

Data analysis and performance reporting skills

Soft Skills

Strong leadership and people management capabilities

Excellent communication and stakeholder management skills

Problem-solving and decision-making under pressure

Attention to detail and risk awareness

Change management and adaptability

Job type: We are currently hiring for this position. Compensation Information: Salary Range: $90,000 - $115,000 CAD annually This position is full time and compensation is salaried. Compensation is determined based on experience, qualifications, and internal equity. Sedgwick is committed to transparent and equitable pay practices. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Where applicable, Sedgwick uses artificial intelligence tools to assist in the screening, assessment, or selection of candidates. These tools are subject to periodic review. We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation. Sedgwick is an Equal Opportunity Employer Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time. Originally posted on Himalayas