Operations Manager (EllaElyra - S27)

About this role

"Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.
In order to support our rapid growth we are seeking to hire an experienced and visionary Operations Manager.

Position Summary
Our new Operations Manager will be ensuring the implementation of our Service Excellence Culture at our fully renovated Resort in Corfu, Ella Elyra, opening its doors in 2027. The Hotel Operations Manager is responsible for overseeing the daily operations across all departments of the hotel, ensuring exceptional guest service, efficient management of staff, and smooth functioning of day-to-day processes. They work closely with the General Manager to implement hotel policies, maximize operational efficiency, and ensure that the hotel meets its financial goals. They act as a bridge between various departments to ensure operations align with the hotel’s standards and objectives.
This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

Main Responsibilities
Operational Management
Ensure that Hotel delivers the target customer experience and brand standards
Addressing and troubleshooting any issues arising in hotel operations
Collaborating with external parties such as suppliers, travel agencies, event/conference planners etc.
Ensure seamless communication and coordination between departments (front office, food and beverage, housekeeping, etc.)
Ensure proper organization and smooth operation of all back of house areas of the hotel
Organize regular meetings between the Departmental Heads and between the Dep. Heads and the Hotel Manager
Identify areas for process improvement to optimize workflow
Assist in managing the hotel's budget, including revenue and expenses
Monitor and control operational costs and implement cost-saving measures when necessary
Oversee the planning and execution of events, conferences, wedding parties etc., held at the hotel
Prepare daily, weekly, and monthly operational reports for senior management as needed
Organize training programs to enhance employee skills and improve service quality
Quality Control
Maintain all Ella Resorts standards in cleanliness, service, and food quality.
Conduct inspections and audits to identify performance issues and areas for improvement
Ensuring policy and process implementation
Health and Safety
Ensure the hotel complies with health, safety, and fire regulations
Advising and training on all safety-related topics
Conducting tests and risk assessment and implementing remedial actions
Maintaining, monitoring, and testing hotel's emergency and security systems (including Fire Alarm, CCTV, etc.)
Performing safety walks, inceptions, and supporting the installation and maintenance of equipment
Responsible for security staff recruitment, training, scheduling, and supervision
Handle emergency situations (natural disasters, guest medical emergencies, etc.) and implement hotel contingency plans.
Requirements
A bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related field
A minimum of 5 years of relevant experience in hotel management and operations. This experience should include supervisory roles in various hotel departments
Strong leadership and management skills to oversee and coordinate various hotel functions and ensure the overall success of operations
Very strong communication skills for working closely with department heads, external parties, and the hotel manager, in order to handle effectively guest relations, daily issues
A customer-centric approach, focusing on delivering the target customer experience and maintaining high service and hospitality standards
Collaborative skills for working with external parties such as suppliers, travel agencies, event planners, and conference organizers
Knowledge and ability to apply health and safety standards, ability to guide and train team members on relevant issues
Proficiency in conducting risk assessments and implementing remedial actions to mitigate safety risks
Knowledge of maintaining, monitoring, and testing the hotel's emergency and security systems, including fire alarms, CCTV, and other safety equipment
Ability to solve complex problem and be proactive in dealing with risky situations
Ability to adapt to demanding and emergent situations
Benefits
Competitive remuneration package & benefits
Career advancement in a fast-growing organization
Continuous learning & development within a transparent & inclusive working environment
Collaborative working environment
Accommodation & meals

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.
Join us today to build our future together.
All applications will be acknowledged and treated as strictly confidential.