Operations Manager, Bal Harbour

About this role

ABOUT KHAITE

KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease.

Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.

ABOUT THE OPPORTUNITY

KHAITE is looking for an Operations Manager to join our team for our new store opening in Bal Harbour.

The Operations Manager is a strategic leader responsible for driving operational excellence across all facets of the business, ensuring the seamless execution of store operations while upholding the elevated service standards of a luxury retail environment. This role oversees inventory integrity, omni-channel fulfillment, and cross-functional alignment, while developing and inspiring the store team to deliver an exceptional and highly efficient client experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

Omni-Channel Fulfillment

• Oversee the timely and precise execution of all omni-channel orders, in your store and across the network, ensuring adherence to established cut-offs, brand presentation standards, and packaging guidelines

• Monitor order flow and performance, proactively identifying risks, resolving discrepancies, and implementing solutions to mitigate delays

• Partner closely with Store Leadership and Client Advisors to prioritize high-value and time-sensitive client requests, ensuring a seamless and elevated experience

• Drive accountability within the operations team to consistently meet and exceed fulfillment SLAs

Inventory & Stock Management

• Lead the organization and maintenance of the stockroom to the highest luxury standards, ensuring an environment optimized for efficiency, accuracy, and selling support

• Oversee shipment processing, ensuring operational excellence in receiving, unpacking, ticketing, and merchandising organization

• Direct and execute all transfer activity with precision and urgency, ensuring timelines are met and inter-store communication is seamless

• Own inventory accuracy through cycle counts, strong stock control discipline, and prompt resolution of discrepancies

• Establish and uphold best-in-class inventory practices that support both operational efficiency and loss prevention

• Oversee Stock Repairs & Alterations, ensuring strict adherence to protocols and timely execution

• Lead the preparation and execution of Physical Inventory in alignment with company protocols and calendar, ensuring a precise count and comprehensive reconciliation process

Client & Service Excellence

• Champion a seamless partnership between sales and operations, ensuring back-of-house excellence consistently supports an elevated, client-centric experience

• Support with merchandise preparation for appointments, activations, and events, ensuring impeccable presentation and readiness

• Lead the intake and processing of client consignments with a focus on accuracy, efficiency, and timely closure, monitoring them regularly

• Ensure a best-in-class Client Repair and Aftersales experience through adherence to protocols and proactive communication

• Continuously identify opportunities to enhance operational processes that elevate the overall client journey

• Support the sales leadership team as needed with running the sales floor

Operational Excellence

• Monitor and drive full compliance with all operational policies, procedures, and brand standards through consistent coaching and accountability with the store team

• Act as an expert on the Point of Sale to support the team with any challenges or questions and protect the client experience and order accuracy

• Lead and regularly conduct comprehensive Store Maintenance walk-throughs, ensuring the space consistently reflects brand standards; Proactively identify and address maintenance needs while coordinating timely communication and resolution with internal partners and external vendors

• Lead execution of Visual Merchandising floorsets from an operational perspective, ensuring product readiness and accuracy

• Champion loss prevention initiatives through rigorous inventory control, policy adherence, and team awareness

• Oversee store opening and closing procedures, ensuring operational readiness and a consistently elevated environment

• Identify and implement process improvements that enhance efficiency, accuracy, and team productivity

Leadership & Development

• Lead, inspire, and develop the operations team, fostering a culture of accountability, precision, and operational excellence

• Oversee all aspects of operations team management, including hiring, onboarding, training, and ongoing development to ensure a high-performing and engaged team

• Conduct regular touch bases and performance conversations, providing clear direction, constructive feedback, and coaching to drive individual and team growth

• Own the scheduling and allocation of the operations team, ensuring optimal coverage aligned with business needs, shipment cadence, and peak selling periods

• Establish clear priorities and workflows, empowering the team to execute with efficiency and consistency

• Identify development opportunities and implement training plans to elevate skillsets across inventory management, fulfillment, and operational standards

Communication & Collaboration

• Serve as the primary liaison between store leadership, corporate partners, and cross-functional teams, ensuring clear, timely, and professional communication

• Drive alignment between sales and operations teams on inventory availability, order status, and client…