Operations Manager

About this role

<div class="content-intro"><h3>About CookUnity:</h3> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: <strong data-stringify-type="bold">empower Chefs to nourish the world.</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">If that mission has you hungry in more ways than one, you’ve found the right job posting.</span></p></div><h3><span style="font-size: 12pt;"><strong>The Role</strong></span></h3> <p><span style="font-size: 12pt;">As Operations Manager, you'll be responsible for providing a best-in-class experience to our eaters and our chefs.</span></p> <p><span style="font-size: 12pt;">You will help to elevate the standard, streamline processes, and provide efficient guidelines to the Kitchen, Warehouse, Food Safety, Fulfillment and Logistics departments, ensuring they are all set for success. All this with a long-term mindset nurturing positive daily habits with special care on scalability and cost-efficiency.</span></p> <p><span style="font-size: 12pt;">Success for this role will be measured by customer satisfaction and profitability of operations, constantly identifying key opportunities and spearheading projects focused on effectively scaling our business for growth.</span></p> <h3><span style="font-size: 12pt;"><strong>Responsibilities</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Help build a fulfillment and logistics team providing them with necessary tools, proper training and quality direction</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Handle the relationship with local and regional couriers and ensure our meals are delivered to our customers at the time and date they expect</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Create a positive team dynamic that encourages all employees to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure compliance of health and safety policies</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collaborate with Customer Experience to continuously improve the delivery experience and respond to delivery exceptions and requests</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Troubleshoot issues and provide solutions to complex logistics challenges</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Qualifications</strong></span></p> <ul> <li><strong><span style="font-size: 12pt;">Being able to speak conversational Spanish and/or another language is a requirement</span></strong></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">4+ years of management experience</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Previous experience in Shipping or Logistics operations is highly valued.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Computer skills including knowledge of MS Office and Google Suite (Gmail, drive, sheets, etc.)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Outstanding communication and organizational skills.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Benefits</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">🩺 Health Insurance coverage</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">⛱ PTO policy and paid sick days</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">📈 We grow, you grow: Stock Options Plan granted on Day 1.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">🌟 Eligible for bi-annual performance bonus</span></li> <li style="font-size: 12pt;"><span style="font-size:…