Operations and Software Assistant

About this role

Only candidates with 2+ years of CRM experience will be considered. After applying, you will receive a video interview link. Completion of the video interview is required to move forward to an in-person interview.As a CRM Assistant, you will play a key role in managing and optimizing our Jungo CRM system. You'll ensure data accuracy, support our sales and production teams, and help drive efficiency across the organization. A deep understanding of the lead lifecycle and the ability to hold team members accountable within the CRM is essential to your success in this position.Key Responsibilities

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CRM Management: Oversee and maintain our Jungo CRM system, ensuring that all data is accurate, up-to-date, and well-organized.

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Data Accuracy: Perform regular data audits to uphold data integrity and identify areas for improvement.

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Lead Tracking: Monitor the movement of leads through the CRM from entry to close, ensuring proper follow-through at each stage.

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Team Support: Assist sales and production teams with CRM-related concerns, generate reports, and help facilitate smooth interdepartmental communication.

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Accountability: Reinforce proper CRM usage and help ensure team members are fulfilling their responsibilities within the system.

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Optimization: Continuously identify ways to improve CRM workflows for better efficiency and performance.

Skills, Knowledge and Expertise

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Experience: At least 2 years of experience working with CRM systems, preferably Jungo CRM. Familiarity with the Home Services industry is a strong plus.

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Technical Skills: Solid understanding of database management, data entry, and CRM reporting functions. Knowledge of CRM best practices is essential.

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Attention to Detail: Strong commitment to maintaining accurate and high-quality data.

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Analytical Thinking: Ability to see the full picture of the lead lifecycle and understand how each part impacts the whole process.

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Communication: Excellent communication skills to work effectively with various teams and provide clear, actionable guidance.

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Problem-Solving: Resourceful and proactive in identifying CRM issues and implementing thoughtful solutions.

Benefits

• Above market salary

• HMO on Day 1 for principal and two dependents

• Government-mandated benefits

• Performance-based Incentives

• Quarterly Company Events

• 1,000 PHP De Minimis

• Equipment and software provided

Originally posted on Himalayas