Onboarding Specialist

About this role

Why Telepatia

The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we're changing that.

We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.

What You'll Do

You’ll help doctors experience the future of medicine — where documentation happens automatically. Your job is to turn first-time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands-on, and ensuring they reach consistent usage that makes the tool indispensable.

- Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.

- Monitor adoption metrics: consultations per doctor, drop-off rate, and time to first success.

- Collect feedback and communicate insights to product and engineering teams.

- Assist with patient consent (consentimiento informado) and ensure compliance.

- Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.

- Train new users on best practices to maximize accuracy and speed.

- Identify champions within hospitals who can help scale usage organically.

- Guide doctors during their first consultations using Telepatia’s Scribe platform.

What You Have

- Clinical research coordinators or assistants (used to managing consent and protocols).

- Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).

- Auxiliares de enfermería o instrumentadores who want to move to a non-clinical, tech-related role.

- Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).

From tech/ startup side:

- Onboarding / Implementation specialists

- Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).

- Customer success or “support on-site” profiles from SaaS or medical device startups