On-Site Technician

About this role

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed.

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us.

Ardent is seeking an On-Site Technician to join our team.

This is an onsite position, in Baton Rouge, LA.

Position Description:

Ardent is seeking an Onsite Technician to provide desktop and field support services at federal research and clinical facilities. This role focuses on delivering hands-on technical support, maintaining system functionality, and ensuring continuous onsite coverage for enterprise users. The technician will support Windows-based environments, Microsoft 365 services, and endpoint management platforms while coordinating directly with leadership and stakeholders. This position requires strong troubleshooting skills, experience supporting distributed environments, and the ability to operate independently in a mission-driven setting.

Responsibilities and Duties:

• Provide continuous onsite desktop support at designated federal facilities.

• Support Windows 10/11 environments, including system configuration, troubleshooting, and maintenance.

• Administer and support Microsoft 365 applications and services.

• Manage and resolve incidents and service requests through ServiceNow.

• Perform hardware and software troubleshooting for desktops, laptops, and peripheral devices.

• Support mobile device management (MDM) platforms and endpoint configurations.

• Coordinate directly with leadership and stakeholders to ensure service delivery and issue resolution.

• Maintain system availability and user productivity across supported environments.

• Document incidents, resolutions, and support activities in accordance with established processes.

• Provide support for standalone and remote site environments as required.

Requirements:

• Public Trust required.

• Associate’s degree in Information Technology or a related field (or equivalent experience).

• 2+ years of experience in desktop support or field technician roles.

• Experience supporting remote or standalone federal site environments.

• Experience with Windows 10/11 operating systems.

• Experience supporting Microsoft 365 applications and services.

• Experience using ServiceNow or similar ticketing systems.

• Experience with mobile device management (MDM) platforms.