On-Call Maintenance Specialist, School Of Programming - Contract Role (India)

About this role

About Us

Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

About Udacity

Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.
Udacity is one of the most exciting companies in Silicon Valley, and is disrupting the way we learn! Named as one of CNBC's Top 50 Disruptors, Udacity is becoming the preferred route for people to obtain the skills they need to get the jobs they want.
About the Job
Udacity is a pioneer in online technical education, offering high-quality courses across a wide range of disciplines. Our catalog includes short and long programs, Nanodegrees (bundled courses), and content tailored to multiple skill levels, foundational, beginner, intermediate, and advanced as well as business leadership audiences.
To ensure our content remains current, impactful, and industry-aligned, we continuously review and update our courses. We take a data-driven approach to evaluating content quality and identifying outdated material. Key performance metrics, such as student satisfaction, lesson ratings, and page-level feedback, help us determine whether a course requires maintenance. Throughout the year, various courses are kept under active maintenance to ensure they receive timely updates. To do this effectively, we regularly collaborate with expert contractors who help update the course content.
As new needs arise, we contact qualified candidates within our contractor pool to share project details, scope, and timelines. Contractors work closely with a Udacity team member who provides tooling, guidance, and logistical support. In most cases, contractors operate as individual contributors, though they may collaborate with other teams, such as Content Developers, Program Managers, and Learning Architects, to define scope, set priorities, and gather necessary information about the content under maintenance.
If you thrive on challenges, want to make an impact, and are interested in joining our contractor community, we encourage you to read on and apply.
About the School of Programming
We are creating a contractor pool of experts across the software engineering ecosystem. Our courses span:

• JavaScript, TypeScript, React, Next.js

• Node.js, Express, API development

• Python programming

• C++ fundamentals and advanced topics

• Android (Kotlin) and iOS (Swift) development

• Databases (SQL, NoSQL), ORMs

• Docker and Linux developer tooling

• Git, GitHub, GitHub Actions, CI/CD

• REST APIs, GraphQL, microservices

• Software testing

Understanding Our Learning Infrastructure
To effectively maintain and update our cloud courses, you'll need to understand how students interact with our content. Our courses use two key technologies:

Udacity Workspaces
For practitioner content, we provide in-classroom workspaces so students don't need to install or purchase any tools or set up environments locally. These workspaces are Docker containers running in Kubernetes, and students access them directly in the classroom page through their browser. There are different types: Jupyter, VS Code, SQL, and Web Terminal. These workspaces need continuous updates and patching, and the exercises/project starter code must be updated to remain compatible with the updated workspace.
Udacity Cloud Labs
We also provide temporary access to various cloud services providers via Cloud Labs. Cloud Labs are federated accounts allowing students to use AWS Console, GCP Console, or Azure Portal using temporary credentials. These cloud labs are pre-configured with RBAC and policies. Sometimes, we pre-create several resources via Infrastructure as Code to provision the resources required for an exercise or project.

Responsibilities
Contractors in this track focus on content quality, clarity, correctness, and technical updates.
Content Maintenance & Improvements

• Analyze course performance, lesson ratings, and learner feedback to identify content needing updates.

• Review and prioritize student feedback at scale.

• Update written content, code examples, screenshots, and demonstrations to reflect the latest frameworks, SDKs, and tooling.

• Refresh instructions and workflows for:

• Modern JavaScript/TypeScript versions

• Node.js LTS changes

• React/Next.js updates

• Python library/version updates

Bug Fixes & Compatibility Updates

• Update outdated starter code, dependencies, and package versions.

• Migrate workspaces and exercises to newer runtime environments (e.g., Node 18 → 20, Python 3.8 → 3.12).

• Fix broken code templates, build failures, environment issues, or incorrect instructions.

• Patch dockerized workspace images using Udacity’s Studio tool.

Learner Experience & Testing

• Reproduce and resolve bugs reported by students in labs and exercises.

• Validate workspace behavior, code execution, and automated test systems.

• Ensure instructions are accurate, easy to follow, and technically correct.

Docker Image Creation & Maintenance

• Create, update, and optimize Docker images…