Officer, Operations & Partnerships

About this role

• Identify, approach and develop new merchant and business partnership opportunities to support credit card customer acquisition and card usage growth

• Build and maintain good working relationships with merchants, external partners and internal stakeholders to drive business results

• Support the execution of partnership campaigns, customer acquisition activities and card usage / activation initiatives

• Coordinate with internal teams on campaign setup, onboarding flow, operational arrangement and post-launch follow-up

• Conduct market research and collect competitor / industry intelligence to identify new business opportunities and recommend improvement ideas

• Track partnership and acquisition performance, prepare regular management reports, and provide data insights to support business planning

• Review customer journey and onboarding process, and recommend practical enhancements to improve conversion and user experience

• Support ad hoc business projects and cross-functional initiatives as assigned
Requirements

• Diploma holder or above, or equivalent qualification at HKQF Level 3

• Minimum 2 years of experience in banking, financial services, merchant acquisition, partnership development, sales or related fields

• Exposure to credit card, unsecured lending, payment, merchant partnership or customer acquisition business is preferred

• Self-motivated with strong business sense and good interpersonal skills

• Able to work independently, manage multiple tasks and follow through on execution

• Good analytical mindset with attention to detail

• Good communication, presentation and stakeholder management skills

• Good command of spoken and written English and Chinese

• Candidates with immediate availability will be an advantage

• Fresh graduates / candidates with less experience may be considered as Assistant Officer, Operations & Partnerships
Benefits

• Attractive remuneration package

• Career progression opportunities

• Discretionary performance bonus

• Medical & Dental insurance

• Birthday leave

• Anniversary leave

• Study leave

• Study subsidy scheme

• Employee property loan / personal loan scheme

• Numerous other staff benefits