Norwegian Consumer Protection Customer Expert - Athens

About this role

Are you passionate about helping people and creating exceptional customer experiences? Join our client's team dedicated to Consumer Protection Customer Experts and become a trusted point of contact for customers needing support with the devices they rely on every day.

Your Role

• Engage with customers via chat and phone, providing exceptional service.

• Assist customers with device protection plans, claims, repairs, replacements, and related services.

• Deliver exceptional customer experiences, particularly when customers are dealing with unexpected or urgent situations.

• Build customer trust by following all relevant regulations, policies, procedures, and quality standards.

• Participate in ongoing training to continuously develop your product, service, and regulatory knowledge.
Requirements

• Native Norwegian speaker.

• Fluency in English.

• Excellent communication & soft skills, as well as problem-solving abilities.

• Basic technical knowledge and enthusiasm for technology and imaging.

• Familiarity with regulatory environments and data protection principles, including GDPR, is an advantage.

• Ability to relocate to Greece.

• EU Passport holder.
Benefits

• Competitive salary (14 salaries per year).

• Monthly performance bonuses.

• Relocation package covered.

• Private Health Insurance

• State of the art premises, providing a great working environment with relaxing break areas

• Comprehensive training with certified instructors.

• Career growth opportunities within a global brand.

• Free online Greek language courses.