North America Senior Revenue Operations Manager

About this role

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

Are you obsessed with sales, taking action, and changing the game? If you have a whole lot of hustle and are ready to make an impact, come work with Shipstation Global and use your skills to push one of the largest eCommerce companies in the world to further excellence.

The North America Senior Revenue Operations Manager will work on the Revenue Operations team and is responsible for providing the North America Sales and Account Management team with analytical and strategic support. These responsibilities are delivered through close relationships with Sales and Account Management leadership, definition & refinement of the key sales drivers, daily monitoring of pipeline health, as well as measuring the performance of the programs against established targets, and recommending actions to drive improved revenue performance.

This position is hybrid in Austin, TX (3 days per week in office).

What will you be doing?

• Serve as a Salesforce expert, providing support and recommendation for sales operations processes improvement

• Analyze sales performance metrics from the previous day/week including reviewing dashboards and reports to assess the team's performance against targets.

• Conduct brief meetings with sales team members or leaders to discuss goals, challenges, and any immediate issues they may be facing, helping align the team and address any concerns promptly

• Be a partner of the marketing team to discuss campaigns, lead generation efforts, and how these align with sales objectives. This may involve reviewing marketing materials or upcoming promotions

• Maintain and update CRM system, ensuring data accuracy, accurate lead assignments, and tracking sales activities

• Analyze existing sales processes to identify areas for improvement, including streamlining workflows, improving reporting methods, or implementing new tools or technologies.

• Collaborate with senior management to prepare sales forecasts and strategic plans based on current performance and market trends.

Responsibilities

• Be the single point of contact for Sales and Account Management leadership team

• Analyze sales data and generate reports to track key metrics and provide insights to support data-driven decision-making.

• Work with finance or product teams to address pricing strategies, product launches, or inventory issues that may affect sales.

• Seek to understand areas for productivity and performance efficiencies and push forward innovative and game-changing projects

• Address any urgent issues that arise, such as discrepancies in sales data or operational bottlenecks.

• Communicate effectively with stakeholders at all levels to gather requirements, provide updates, and ensure alignment on sales operations initiatives.

• Manage GTM operations content including visuals, proposed commentary’s based on analysis.

What are we looking…