Night Customer Service Agent – FR/NL/EN

Over deze functie

Your role

As a Night Customer Service Agent, you will be the main point of contact for customers, workshops and other parties involved in breakdown assistance. You will ensure that requests are handled efficiently and that every case is followed up accurately.

Your main responsibilities will include:

* Handling incoming **phone calls** and customer inquiries.
* Managing **emails** and providing clear and professional responses.
* Gathering information and checking data for **accuracy and completeness**.
* Providing first-line **technical support** and communicating with workshops.
* Keeping customers and all relevant parties informed about the progress of their case.
* Following up and monitoring **agreements with all parties involved**.
* Managing **contract-related issues** within the agreed deadlines.
* Managing several cases and requests simultaneously while maintaining a high level of service.
* Taking the appropriate action in urgent or unexpected situations.

Working hours

This is a **night position** with a specific and attractive work schedule.

You will work:

* **3 nights per week**
* From **20:00 until 08:00**
* The **rest of the week is free**

This schedule offers a great work-life balance, with several days off during the week.

**Night shifts are compensated with additional night premiums.**

Flexibility regarding the three scheduled night shifts is essential for this position.

What we offer

You will receive **training** to help you become familiar with the tools, procedures and specific aspects of the job.

You can expect:

* **Training from day one.**
* A unique schedule of **3 night shifts per week**.
* **The rest of the week free.**
* **Night shift premiums** in addition to your salary.
* A dynamic and international working environment.
* Opportunities for **learning and development**.
* A positive working atmosphere and supportive colleagues.
* A **competitive salary** based on your experience.
* **Meal vouchers**.
* **Hospitalisation insurance**.
* **Group insurance**.