Night Cleaning Manager

About this role

LOCATION: Canary Wharf, London, E14
SHIFT PATTERN: Sunday to Thursday, 21:00 - 06:00, 40 hours per week
Work type: On-site
SALARY: £43,500 per annum
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The Night Cleaning Manager will be managing the night shift cleaning operation at a prestige site in the City of London. The site operates seven days per week and has a 24-hour operation. The Night Cleaning Manager will be responsible for the complete running of the night shift cleaning operation which will include but not limited to operations, HR related processes, management reporting, quality, training of staff and recruitment (to name a few).
Purpose of the role
The Night Cleaning Manager is a key element in overseeing the night operation of this prestige offices in the heart of Canary Wharf London from a cleaning perspective to ensure a welcoming, clean and safe environment whilst working closely with all teams. The Night Cleaning Manager is responsible for the implementation of the strategic direction for Cleaning Operations on site, operating within the contractual model including enhanced clean regimes, recruiting and engaging the cleaning team all with a focus on enhancing guest experience. The Night Cleaning Manager must be a leader and a role model to the cleaning team on site ensuring an engaged and positive culture while maintaining a well-run effective and innovate cleaning operation. The job holder will be part of the duty management team and will oversee a team of cleaning operatives, ensuring all facilities remain well presented, safe and clean at all times. He/ she will be the guardian to ensure that all are fit for purpose and all colleagues are compliant with the standards and behaviours commensurate with a high-profile client. Night Cleaning Manager will ensure the cleaning operation achieves the high standards and positive interactions with the Operations Manager and management team.
Main Duties
▪ Lead the Cleaning team to ensure there is a positive, motivational, supportive working environment.
▪ Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and
sign off of all duties and tasks complete.
▪ A focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive environment.
▪ Ensuring excellence for cleaning operations throughout the building at all times.
− Security, Health and Safety and compliance
− Cleaning standards
− Colleague Grooming and presentation
− Staff Interaction & Staff courtesy
− Ambience management
− Best Practice and Innovation
▪ Provide professional support to the business in service-related matters and to the client in all contractual matters
▪ Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
▪ Take full ownership and manage to conclusion all cleaning feedbacks or complaints.
▪ Focus on strategic planning and implementation of best practice initiatives and innovation ensuring we remain at the forefront of cleaning and operational practices.
▪ Ensure the cleaning team are equipped and have the knowledge to positively impact the guest experience for all estate users daily
▪ Work closely with all ABM stakeholders and departments at the site adding value and promoting team work throughout.
▪ Manage and report on all cleaning operational budgets with full transparency including forecasted spends.
▪ To control the delivery of the colleague’s rosters, completion of payroll and correct manning levels ensuring compliance is always maintained
▪ Lead and advise the team in managing absence and holiday records including sickness and annual leave for all colleagues
▪ Carry out and manage daily centre audits to ensure high standards of cleanliness and safe environment is always evident throughout the centre
▪ Manage recruitment, induction training, developing, and retaining of colleagues and ensure continued ongoing focus and report on monthly
▪ Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all
▪ Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves / exceed client expectations
▪ Ensure strict compliance to the Data Protection Act, GDPR and associated regulations
▪ Delivery excellent leadership, communication and motivation to the site-based team including communicating daily so that a sound communication channel exists in order that team goals can be achieved.
▪ Ensure on-site Supervision Team manage their teams ensuring they are fully conversant with their individual tasks and responsibilities.
Team Management
▪ Lead and support a number of direct reports, including holding regular one-to-ones, and creating development plans for the team.
▪ Be part of duty management rota.
▪ Ensure the team deliver exceptional operational standards along with excellent and meaningful guest interaction
▪ Always ensure effective and consistent communication throughout the team with the assistance of the Operational Supervision Team.
▪ Work with the Senior leadership team and Operations management team to forward plan staffing, ensuring capacity is met, with particular attention paid to how the service is scaled during peak without sacrificing on SLAs.
▪ Ensuring all team members are valued employees and have clear development plans.
▪ Work alongside HR and Learning and Development teams to deliver Guest Experience training for all colleagues and participate, where necessary.
▪ Encourage training which empowers the team and gets new…