Network Engineer L2 - (SS-FNW260529 002/05)

About this role

As a Network Engineer L2, you will be responsible for the following :-

• Monitor and manage network infrastructure and UPS systems to ensure optimal performance and availability.

• Perform real-time network monitoring and respond promptly to alerts and incidents.

• Troubleshoot and resolve Level 2 network issues within established SLA timelines.

• Escalate complex issues to relevant teams or vendors when required.

• Track, document, and maintain incident records through the ticketing system.

• Prepare incident reports and support post-incident reviews.

• Execute scheduled preventive maintenance activities on network and UPS infrastructure.

• Perform corrective maintenance to restore services and minimize downtime.

• Coordinate with vendors and internal stakeholders during maintenance activities.

• Maintain accurate maintenance records and prepare monthly preventive maintenance reports.

• Provide support for network configuration, implementation, and optimization activities.

• Execute approved network changes in accordance with change management procedures.

• Validate and document configuration changes to ensure compliance and operational stability.

• Assist in network upgrades, migrations, and deployment projects.

• Prepare and submit monthly SLA performance reports.

• Generate monthly network performance and availability reports.

• Produce monthly incident management reports and trend analysis.

• Maintain up-to-date network documentation, inventory records, and operational procedures.

The Network Engineer (L2) will support and maintain the following infrastructure:

• Routers

• Switches

• Firewalls

• IPS (Intrusion Prevention Systems)

• IDS (Intrusion Detection Systems)

• NAC (Network Access Control) Systems

• Load Balancers

• Wireless Infrastructure

• Media Converters

• UPS (Uninterruptible Power Supply) Systems

• Other related network devices and components
Requirements

• Minimum Diploma in IT and has fundamental knowledge in Network.

• 1 year of experience as a Network Engineer L2

• Candidates with a CCNA certification will have an added advantage.

• A strong team player with the ability to collaborate and willingness to support others.

• Have strong communications skills and ability to resolve issues or inquiries effectively.

• Able to work rotational shifts: 1st Shift (10:00 - 22:00 hours) & 2nd Shift (22:00 - 10:00 hours).

• Successful applicants for this position should be ready to work primarily at Woodlands Checkpoint.
Benefits

• Shift Allowance

• Performance Bonus