NetSuite Delivery Manager (Canada)

About this role

Bridgepoint Consulting, an Addison Group Company, is a leading management consulting firm that helps companies throughout their business lifecycle. We offer a broad range of finance, technology, and risk & compliance services to support clients from startup to IPO readiness. As a leading full-service NetSuite Alliance Partner, we provide a comprehensive set of solutions to help companies modernize technology and processes to surpass the competition in the digital age.

Our Cloud Solutions practice delivers transformative initiatives, aligning with complex, large-scale projects. You can be part of a team that defines the solution landscape and structures projects to enable flexibility, minimize risks and maximize gain.

We are seeking a NetSuite Delivery Manager with consulting experience and/or strong industry knowledge to manage strategic NetSuite implementations for high-growth companies across a variety of industries. As a Delivery Manager, you will be responsible for leading the delivery of complex, end-to-end, NetSuite ERP projects.

What You’ll Do:

Project Leadership & Delivery

- End-to-End Management: Drive full-lifecycle NetSuite implementations.

- Client Relationship Management: Act as a trusted advisor, maintaining a deep focus on long-term client success and satisfaction. Serve as the face of the engagement by leading client and project communication.

- Project/Risk Management: Manage escalations, maintain RAID logs, and develop robust risk mitigation plans. Serve as the primary escalation point for the C-suite, proactively identify systemic project risks and lead complex negotiations.

- Quality Assurance: Oversee delivery team activities, align all process and system configuration to project goals, and provide final sign-off on key deliverables to ensure high-quality outcomes.

- Project Governance: Lead Steering Committee meetings to maintain executive-level alignment. Set expectations, establish milestones, develop essential project management artifacts, and lead status meetings to keep stakeholders aligned.

- Resource Management: Strategically align team resources to project tasks to ensure optimal utilization and timely delivery.

- Financial Oversight: Manage project budgets, monitor burn rates, and execute change orders as needed to align with evolving project scopes.

Strategic Consulting

- Business Alignment: Build a deep understanding of the client’s long-term goals and objectives and provide recommendations and solutions that help achieve those goals. Ability to step back from the NetSuite application and see the big picture.

- Requirements Definition: Lead business process discovery sessions for enterprise clients, translating global business requirements into long-term technology roadmaps that extend beyond NetSuite.

- Process Design: Design and present "to-be" processes by applying industry leading practices and leveraging relatable prior experiences to drive operational efficiencies and automation across the business.

- Cross-Functional Insight: Provide expert guidance on how system changes impact broader business functions.

- Client Relationship Management: Act as a trusted advisor, maintaining a deep focus on long-term client success and satisfaction.

Team & Strategy Development

- Mentorship: Coach and mentor junior consultants to build technical proficiency and internal knowledge sharing.

- Delivery Strategy: Support the evolution of delivery methodologies and strategic planning to improve implementation efficiency.

Qualifications Required:

- Bachelor’s degree in Business, Supply Chain, Operations, Information Systems, Accounting, Finance or related field

- 5+ years of professional consulting experience, with at least 2+ years specifically focused on NetSuite implementations.

- Demonstrated leadership in team and resource management.

- Strong understanding of business process improvement and ERP strategy.

- Willingness to dive into the weeds on a project, by supporting team members and/or driving system/process development.

- Humility to expand efforts within an engagement and take on project responsibilities/ roles as needed to successfully get the job done.

- Ability to drive the team to hit milestones, including addressing employee performance or issues that could arise during the engagement.

- Infinite curiosity with an ability to independently problem-solve and explore solutions/answers using available resources, AI tools, etc.

- Excellent communication and client engagement skills.

- Understanding of key Project Management principles.

Preferred Experience:

We are looking for leaders with deep expertise in at least one of the following industry verticals:

1. Supply Chain & Manufacturing

- Focus: Physical product flow and production lifecycle.

- Key Modules: Work Orders & Assemblies, WIP/Routing, Demand Planning, Advanced Inventory, and WMS.

- Core Competency: Expertise in standard cost and variations, supply chain automation, and shop-floor integrations.

2. Services & Construction (Project-Based Businesses)

- Focus: Resource-driven organizations and professional services. Large-scale builds, sub-contractor management, and job site accounting.

- Key Modules: Project Management, Project Costing & Billing, Job Costing, Progress Billing and Resource Management

- Core Competency: Understanding complex project-to-cash workflows, billing processes, retainage, bonded projects, time/expense tracking, utilization reporting.

3. Field Service Management (FSM)

- Focus: On-site service delivery, repairs, and mobile workforce optimization.

- Key Modules: NetSuite Field Service Management, Fixed Assets, and Inventory.

- Core Competency: Mobile app deployment, scheduling/dispatch logic, and real-time parts consumption tracking.

4. Software & Technology

- Focus: Subscription-based models and high-growth SaaS environments.

- Key Modules: Advanced Revenue Management (ARM), SuiteBilling,…