National Workforce Program Integrity Specialist

About this role

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE:
National Workforce Program Integrity Specialist
REPORTS TO:
Senior Director of Performance and Tech Innovation
LOCATION:
Remote – Corporate (100%), with frequent travel to project sites
EMPLOYMENT TYPE:
Full-Time, Exempt Employee
Career Team is looking to hire a National Workforce Quality & Performance Specialist. Reporting directly to the Senior Director of Performance and Tech Innovation, this 100% corporate role is a hands-on, multi-project resource that steps into Workforce Services projects when performance, quality, or day-to-day operations are at risk. Whether a gap is caused by turnover, vacancies, a new project start-up, or unclear direction, this person will go into the project, perform the actual day-to-day work alongside (or in place of) local staff, diagnose what went wrong, and make the practical operational decisions needed to re-stabilize the project and hand it back in a sustainable state.
This role blends program integrity, quality assurance, and training. It is intended for someone with a strong QA background who can speak the language of corporate QA, understand why files and approvals fail, and help the Performance team and the QA side of the house work from the same data, standards, and priorities. The specialist will also deliver training and technical assistance so that fixes stick after they leave a project. Time is allocated approximately 40% to project stabilization and direct operational support, 35% to quality assurance and program integrity, and 25% to training, technical assistance, and continuous improvement; actual allocation will shift based on portfolio needs.
Your Impact on Career Team's Success:
Project Stabilization and Direct Operational Support (40%): Serve as a deployable corporate resource for projects experiencing performance, compliance, staffing, or operational breakdowns. Step in to do the work, stabilize operations, and leave the project with clear processes and ownership.

• Deploy (remotely or on-site) to assigned projects when performance, QA results, staffing levels, or contract deliverables are at risk, and quickly assess the current state of operations, backlogs, and compliance exposure.

• Perform day-to-day project work as needed to prevent service disruption — including eligibility and enrollment processing, case file documentation, service-submission preparation (OJT, SS, ITA, WEX, supportive services, and other participant services), data entry in state workforce systems, and corrections.

• Make and document operational decisions needed to re-stabilize a project, such as reprioritizing workloads, clearing backlogs, reassigning caseload tasks, tightening approval workflows, and setting interim procedures, in coordination with project and regional leadership.

• Build and execute short-term stabilization plans with clear goals, timelines, owners, and exit criteria, and provide regular status updates to the Senior Director of Performance and Tech Innovation and Workforce Services leadership.

• Coach project directors, supervisors, and frontline staff in real time while working alongside them, modeling correct practice rather than only reviewing it after the fact.

• Transition responsibilities back to local staff with documented procedures, trained owners, and follow-up checkpoints to confirm performance holds after exit.

Program Integrity, QA, & Operations Partnership (30%): Act as a bridge between the Performance team and Corporate QA, bringing a QA mindset to performance work and making sure QA findings turn into operational fixes.

• Partner closely with Corporate QA and Operations to align quality standards, review criteria, and priorities with performance goals, and help translate QA findings into practical, project-level corrective action.

• Conduct targeted file reviews, pre-audit and pre-monitoring reviews, and risk assessments on assigned projects covering eligibility, enrollment, documentation, service approvals, and data integrity.

• Analyze QA, monitoring, and performance data to identify recurring errors, root causes, and bottlenecks — including where eligibility and service-submission approvals stall between local teams and corporate QA.

• Develop and track corrective action plans, validate sustained improvement through follow-up sampling, and escalate unresolved or systemic issues to leadership.

• Contribute QA and integrity measures to project scorecards and dashboards, and work with performance, data, and technology resources to automate exception reporting and reduce manual review where feasible.

• Prepare monthly reporting on assigned projects summarizing quality results, stabilization status, training delivered, and outstanding risks.

Training, Technical Assistance, and Continuous Improvement (30%): Deliver the training and technical assistance that keeps projects stable after intervention and prevents repeat issues across the portfolio.

• Design and deliver job-specific training for local operational staff, supervisors, and leadership — including eligibility/enrollment, approval processes, corrections, customer flow, documentation standards, and state workforce systems.

• Use QA trends and stabilization findings to target retraining for specific individuals, teams, or projects, and measure whether training improves results.

• Support new project start-ups and transitions with readiness reviews, initial staff training, and early-life…