National Vice President of Club Operations & Business Development

About this role

Job Description Summary
The National Vice President of Club Operations & Business Development is a senior executive responsible for building, scaling, and operating a next-generation hospitality-driven club ecosystem within a residential platform. Reporting to the National Resort Lifestyle Brand President, this role leads multi-club operations, membership strategy, and national partnerships to deliver premium member experiences and strong financial performance across a portfolio of luxury resort-style communities.

The ideal candidate will be based in Florida or Arizona, thrive in a remote work environment, and be comfortable traveling up to 50% of the time.

Job Details

Key Responsibilities

Strategic Leadership & Operating Model
• Translate brand vision into scalable operating models integrating hospitality, wellness, and residential living
• Build a holistic membership ecosystem that drives engagement, loyalty, and lifetime value
• Establish consistent operating standards, KPIs, and performance metrics across all clubs
• Leverage data and insights to continuously optimize the member journey and experience
• Operationalize wellness, longevity, and lifestyle programming at scale
Club Operations & Portfolio Leadership
• Lead operations across a national portfolio with full P&L accountability
• Ensure brand consistency, service excellence, and operational scalability
• Oversee key partnerships (including Troon), ensuring performance, alignment, and accountability
• Integrate core club components: wellness, spa, fitness, golf, court sports, F&B, and programming
• Direct amenity lifecycle execution-from development through stabilization
• Drive member communications, engagement, and satisfaction through data-driven strategies
Membership Strategy & Experience
• Develop and execute national acquisition, retention, and engagement strategies
• Design membership value propositions aligned to HOA and homeowner ROI
• Increase utilization, satisfaction, and lifetime member value through innovative service design
Business Development & Partnerships
• Source and manage strategic national/global partnerships
• Expand offerings across wellness, fitness, medical integration, retail, and lifestyle services
• Develop new revenue streams through partnerships and experiential programming
Financial & Operational Excellence
• Lead budgeting, forecasting, and financial reporting across all locations
• Optimize revenue, cost control, and total member spend
• Communicate performance, risks, and ROI to executive leadership and HOA boards
• Establish and maintain brand standards and operational playbooks
Food, Beverage & Lifestyle
• Develop destination dining concepts that drive engagement and revenue
• Integrate F&B into overall lifestyle and member experience strategy
• Deliver differentiated, brand-aligned programming and experiences
Governance & Stakeholder Management
• Serve as a strategic advisor to HOA Boards
• Balance member expectations with governance priorities
• Demonstrate measurable value creation and long-term alignment
Leadership & Team Development
• Lead and align cross-functional teams across operations, wellness, golf, F&B, and membership
• Build high-performing teams with strong accountability and collaboration
• Develop leadership bench strength and future talent pipelines
• Drive execution through clear priorities and integrated team performance

Qualifications & Experience
Required
• 15+ years of leadership in luxury hospitality, resort, or private club operations
• Multi-site operational leadership with full P&L responsibility
• Expertise in membership-based models and experience strategy
• Strong financial acumen and data-driven decision-making
• Proven success building and managing strategic partnerships
• Executive presence with strong communication and stakeholder alignment skills
Preferred
• CMAA designation
• Experience with premier resort or private clubs (national or global)
• Background in wellness, longevity, or medical-integrated hospitality
• Exposure to golf, spa/fitness, and lifestyle programming ecosystems
• Experience implementing data-driven personalization strategies
Core Competencies
• Strategic vision with operational rigor
• Member-centric experience design
• Financial and analytical leadership
• Partnership development and ecosystem thinking
• Executive presence and stakeholder influence
• Innovation across hospitality, wellness, and residential living

Success Profile
A transformational leader who combines operational excellence with forward-thinking vision. Equally effective in strategy and execution, this individual can scale high-performance club operations while redefining residential hospitality through wellness, personalization, and exceptional member experiences.

What you will need: (competencies, behaviors & attributes)

• Business Acumen
• Customer Focus
• Developing Direct Reports and Others
• Drive for Results
• Priority Setting
• Strategic Planning
• Self-Knowledge
• Optimistic and Encouragement
• Culture Creator

FLSA Status: Exempt
Will have responsibilities such as:

• Interviewing, selecting, and training employees;
• Setting rates of pay and hours of work;
• Appraising productivity; handling employee grievances or complaints, or disciplining employees;
• Determining work techniques;
• Planning the work;
• Apportioning work among employees;
• Determining the types of equipment to be used in performing work, or materials needed;
• Planning budgets for work;
• Monitoring work for legal or regulatory compliance;
• Providing for safety and security of the workplace

Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate Office/Community daily and adhere to schedule - this is a remote position but must be in a market where we have an active Esplanade Community & division.
•…