National Technical Training Manager

About this role

The National Technical Training Manager is responsible for developing and delivering technical, product, and practice-development training for employees and customers across the independent eye care professional channel. This role builds the knowledge, skills, and confidence of sales teams, customer-facing employees, and eye care professionals to support exceptional patient care, effective product positioning, and sustainable business growth.
Serving as a technical subject matter expert, the National Technical Training Manager translates complex optical concepts, technologies, and product information into engaging and practical learning experiences. The role leads both in-person and virtual training, supports new product and technology launches, develops training content and resources, and delivers continuing education programs, including ABO/NCLE-approved education.
The position partners closely with Learning & Development, Sales, Business Development, Marketing, Product Management, R&D, Global Training, and other cross-functional teams to ensure technical training is aligned with business priorities, customer needs, and evolving industry trends.
Technical Training & Facilitation

• Develop and deliver engaging in-person, virtual, and blended learning programs covering the full product portfolio, optical principles and technologies, product positioning, and practice development.

• Translate complex technical and optical information into clear, practical learning experiences appropriate for different audiences and levels of expertise.

• Facilitate technical education for sales teams, customer-facing employees, customers, and eye care professionals.

• Adapt training methods and content based on learner needs, business priorities, product developments, and market conditions.

• Maintain a high level of technical and industry knowledge to provide credible, relevant, and current education.

National Training Program Management

• Lead the planning and execution of annual and ongoing technical training initiatives across the organization.

• Develop training plans and learning experiences supporting new product launches, advanced optical technologies, business initiatives, and practice-development opportunities.

• Coordinate training calendars, audiences, content, resources, and delivery requirements to ensure effective execution.

• Partner with Learning & Development leadership to identify training priorities and develop scalable learning solutions.

• Evaluate training effectiveness and use learner feedback, business needs, and performance insights to continuously improve programs.

Customer & Employee Development

• Provide specialized technical and product training to sales representatives, customer service employees, and other customer-facing teams.

• Equip commercial teams with the technical knowledge and product-positioning capabilities needed to confidently engage customers and support business growth.

• Develop customer-facing educational programs that strengthen product understanding and help eye care professionals apply technical knowledge to patient and practice needs.

• Partner with Sales and Business Development teams to identify customer education needs and develop targeted learning solutions.

• Support practice-development education designed to help customers improve patient experiences and strengthen their businesses.

Continuing Education

• Develop, maintain, and deliver continuing education programs that meet applicable ABO/NCLE requirements.

• Facilitate approved continuing education courses virtually and in person at customer events, trade shows, conferences, and other industry programs.

• Maintain required speaker qualifications and ensure continuing education content remains current and compliant with applicable standards.

• Partner with Sales, Business Development, Marketing, and other teams to develop educational workshops that combine technical expertise with practice-development opportunities.

Training Content & Curriculum Development

• Develop, review, and continuously improve technical training materials, presentations, facilitator guides, webinars, job aids, and other learning resources.

• Partner with Marketing, Product Management, and Learning & Development to ensure training content is technically accurate, commercially relevant, engaging, and consistent with product positioning.

• Support the development of training materials for new products, technologies, and strategic initiatives.

• Ensure learning content can be effectively used across multiple audiences and delivery formats.

Technical Subject Matter Expertise

• Serve as a technical and optical subject matter expert to internal teams and customers.

• Collaborate with Marketing, Product Management, R&D, Global Training, Sales, Business Development, and other functions to support strategic initiatives.

• Provide technical expertise during product launches, educational events, customer meetings, and internal development programs.

• Stay current on emerging optical technologies, products, competitive developments, professional standards, and industry trends.

• Translate technical and market developments into relevant learning opportunities for employees and customers.

Cross-Functional Partnership

• Build strong partnerships across Learning & Development, Sales, Marketing, Product Management, R&D, Customer Service, Business Development, and Global Training.

• Participate in cross-functional projects requiring technical training or optical expertise.

• Represent the technical training function at internal meetings, customer events, trade shows, conferences, and other industry forums.

• Balance training priorities across multiple stakeholders while maintaining focus on organizational and customer objectives.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.

• 3-5+ years of training, technical education, facilitation,…