National Client Manager, Home Office

About this role

Job Posting End Date: November 14When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.
And that’s just the beginning…
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
General Summary:
The Home Office National Client Manager (HO NCM) is responsible for maintaining a consultative relationship with complex group, VB, and integrated customers with 2,000 or more lives. The HO NCM develops and implements a customized service strategy for assigned cases, nationally. The HO NCM is accountable for growth and retention through strategic management of customer relationships and plays an instrumental role in improving block profitability, driving increased participation, and achieving case and premium persistency targets. The HO NCM has flexibility in assigned cases for permanent and temporary assignments in order to assist field partners, nationally, as needed. The HO NCM is responsible for facilitating special initiatives and projects as needed and acting as liaison for our field partners.

Existing remote employees and field-based employees are eligible to apply.Principal Duties and Responsibilities
Implementation and Ongoing Client Service

• Accountable for leadership of right resources and coordinating concentrated efforts to meet the specific needs of the client

• Develops high level actions through risk and H&P analysis and claim consultation.

• Utilizes expertise in Unum services and solutions (implementation, contracts, FML, Health and Productivity, and client reporting and analysis) to recommend actions, resolve issues, and identify solutions

• Assures the complete and accurate implementation of new business and partners with Home Office functional areas to achieve a successful implementation. Effectively delegates and sets expectations with customer business team is critical.

• Holds partners (Home Office, Third Parties, and Technology Partners) accountable for driving day to day issue resolution for inforce customers and implementation project planning

Strategic Planning and Execution

• Owns the account management strategy for an assigned block of business nationally, with the flexibility to service other national cases as needed and capacity allows

• Responsible for the development and implementation of strategic customized business plan for each client which includes plans to proactively engage the client and increase client’s understanding of Unum’s value proposition, their benefits and industry trends.

• Strategic execution of renewal conditioning, planning and prepares for pre-renewal face to face visit to review claim trend analysis and Integrated Disability Management models to discuss any issues prior to the actual renewal meeting.

• Partners with Sales Consultants to jointly present and/or in some instances own annual renewal, including gathering of claim trend analysis, underwriting data, Return to Work statistics, etc

Benefit Education and Enrollment

• Focuses on driving comprehensive employee marketing of Unum benefits by developing enrollment/re-enrollment strategies and utilizing robust knowledge of internal and external capabilities and technology to maximize desired outcomes

• Provide subject matter leadership and responsible for developing a deep understanding of broker/consultant/Third Party Firm/Benefits Administration/Exchange relationships in order to provide comprehensive solutions to their clients.

Client Consultation

• Serves as a consultant to the client leveraging Unum expertise, deep knowledge of the client, and client’s industry to identify and recommend Unum solutions

• Provides consultation and guidance related to health management strategies

• Responsible for recognizing opportunities for new business and obtaining growth on the assigned block of business. This position will have assigned goals in these categories and be assigned block growth objectives.

• Acts as Consultant to employer on administrative or enhanced service offerings to enrich the overall benefit to employee/employer.

• Attend site visits with the customer to Portland/Chattanooga or Glendale

• Frequent pro-active face to face meetings with the customer

Other

• Responsible for facilitating special, ad hoc projects as needed

• Responsible for training home office and field partners as needed on National Client Management strategies or initiatives

Job Specifications

• Bachelor’s degree preferred

• 5 to 7 years employee benefits/insurance industry experience preferred

• Strong consultative skills; able to think broadly when problem solving and making decisions

• Segment/specialty knowledge preferred

• Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents

• Presale expertise that can assist in the influence…