MY - Junior/Senior Payment Operations Specialist (Mandarin Speaker)

About this role

Role:
Payment Operations Specialist will be responsible in managing and overseeing payment processes within our company. This role requires high attention to detail, strong analytical skills, and a deep understanding of payment operations. The Payment Operations Specialist ensures the smooth and efficient execution of all payment transactions while adhering to the company’s processes and compliance requirements.

Responsibilities:
• Process Payments: Execute timely and accurate processing of incoming and outgoing payments
• Reconciliation: Perform daily, monthly, and yearly reconciliations of payment transactions to ensure the accuracy and completeness of financial records.
• Compliance: Stay updated on regulatory requirements and ensure compliance with antimoney laundering (AML) and know your customer (KYC) regulations. Implement and enforce internal controls to mitigate financial risks
• Vendor Management: Liaise with banks, payment processors, and other financial institutions to manage relationships and resolve payment related issues
• Reporting: Generate regular reports on payment activities, including transaction volumes, processing times, and error rates. Analyse trends and provide insights to improve operational efficiency
• Process Improvement: Identify opportunities to streamline payment processes and enhance automation with technology. Collaborate with cross functional teams to implement system enhancements and upgrades
• Customer Support: Provide solutions to customers regarding payment inquiries, disputes, and resolution. Ensure a high level of customer satisfaction through prompt and effective communication.
Requirements
Bachelor's degree in Finance, Accounting, Business Administration, or a related field
Prior experience in payment operations within the Forex/Trading industry or financial services sector
Strong understanding of payment systems, including SWIFT, IBAN, and other international payment protocols
Proficiency in using financial software and tools for payment processing and reconciliation
Knowledge of regulatory requirements, such as AML and PSP
Excellent communication skills with the ability to interact with internal stakeholders and external partners.
Analytical mindset with a focus on problem solving and continuous improvement
Attention to detail and accuracy in handling sensitive financial data
Fluency in English and Mandarin is Compulsory
Fresh grads are encouraged to apply
Must be willing to work on rotational shifts (covering weekends/PH) as and when required.
Benefits
What we can offer you:
Medical Benefit
Life Insurance
Monthly Team Building Event