MSC Core Network Engineer III (Req #1309)

About this role

Overview

*Shift: Monday–Friday: 6AM EST – 3PM EST

We are seeking a highly skilled Network Engineer to join our Managed Services team. In this role, you will provide expert-level network and systems support for our clients in a fast-paced, client-facing environment. The ideal candidate will bring a strong blend of Enterprise and Service Provider networking experience, with deep expertise in investigating and troubleshooting complex network infrastructures. This individual is a proactive problem-solver with advanced technical skills, a customer-first mindset, and a passion for delivering exceptional service and operational excellence.

Your Impact

The essential functions of this position include:

• Deliver high-quality network and systems support within a Managed Services Center.

• Provide full lifecycle systems support for clients, including implementation, troubleshooting, diagnosis, and resolution of complex issues.

• Own issues end-to-end until successful resolution is achieved.

• Maintain advanced, up-to-date technical expertise in networking technologies.

• Communicate clearly and professionally with clients and internal stakeholders.

• Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system.

• Demonstrate strong attention to detail and ownership in all tasks.

• Collaborate effectively in a team environment while also working independently with minimal supervision.

• Participate in on-call rotation.

• Lead and manage assigned technical projects.

• Multi-task effectively while prioritizing workload in a dynamic setting.

• Maintain a customer-focused, results-driven attitude at all times.

• Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team.

• Perform other duties as assigned.

Qualifications

• Active Cisco CCNP Service Provider…