MS Dynamics Developer

About this role

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive

• Our values of share, care and dare

• A workplace culture that fosters creativity, diversity and autonomy

• Our borderless, global framework, which enables seamless collaboration

The role

As a MS Dynamics Developer, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6+ YEARS of experience, a growth mindset and a drive to make a lasting impact.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo

• A collaborator who values teamwork and knowledge-sharing

• Excited by the intersection of technology, creativity and data

• Experienced in Agile methodologies and consulting (a plus)

Role responsibilities

• Act as the primary coordination point between Valtech, the client, and Client's CRM vendor for all matters relating to the ticketing system (On MS Dynamics 365).

• Gather, clarify, and document business and functional requirements from Client and Valtech stakeholders, and drive them through to closure with the CRM vendor/system.

• Translate requirements into clear functional specifications, user stories, or configuration change requests that the CRM vendor team can action.

• Manage and maintain CRM configurations within Microsoft Dynamics, including business rules, workflows, forms, views, and entity/field-level setup as required.

• Own routine operational/configuration tasks such as product setup, pricing setup, catalogue updates, and other recurring CRM maintenance activities.

• Provide first-line functional support – triage and troubleshoot issues raised by Client or Valtech, resolve what can be resolved directly, and filter/qualify issues before escalating to the CRM vendor's technical team.

• Maintain a log/tracker of requirements, change requests, issues, and their status across all three parties (Valtech, Client, CRM vendor) to ensure transparency and timely closure.

• Support UAT cycles by validating that configured changes meet the original business requirement before sign-off.

• Flag risks, delays, or scope gaps proactively to the Valtech project/engagement manager and client stakeholders.

• Contribute to knowledge documentation (configuration guides, SOPs, FAQs) to reduce repeat queries and support continuity.

Must have qualifications

To be considered for this role, you must meet the following essential qualifications:

• 6–8 years of overall experience, with hands-on functional/configuration exposure to Microsoft Dynamics 365 CRM (Sales/Customer Service/Field Service or similar modules).

• Proven experience managing CRM configurations – entities, forms, views, business process flows, workflows, security roles, and similar setup areas.

• Technical knowledge and understanding of Infrastructure, Database, IIS, networking and environments in relation to a CRM and Ticketing system is highly desirable

• Experience with ticketing, booking, or e-commerce style CRM setups (products, pricing, catalogues) is highly desirable.

• Strong requirement-gathering and functional analysis skills, with the ability to convert business asks into actionable CRM configuration items.

• Demonstrated experience working as a coordinator/liaison across multiple parties – client, delivery partner, and third-party vendor.

• Working knowledge of first-line support processes: triage, troubleshooting, prioritisation, and structured escalation.

• Comfortable working with tools such as JIRA/Azure DevOps/ServiceNow (or equivalent) for tracking requirements, tickets, and CRs.

• Excellent written and verbal communication skills; ability to run stakeholder calls and produce clear status updates.

• Experience in client-facing delivery roles, ideally within tourism, ticketing, hospitality, or public-sector digital programmes (Client/GCC exposure is a plus).

• Open to work with Saudi Time zone, i.e. Work week from Sunday to Thursday with 11:30AM to 08:00 PM IST

Nice to have qualifications

• Microsoft Dynamics certification(s) (e.g., functional consultant certifications).

• Prior experience coordinating with third-party CRM/ISV vendors in a multi-party delivery model.

• Exposure to the tourism/destination-management or ticketing industry.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The benefits

This is a Full time position based in Bengaluru.

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country-dependent)

• Career advancement, with international mobility and professional development programs

• Learning and development, with access to cutting-edge tools, training and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring…