Mortgage Post Closer

About this role

It is the Post Closer’s daily responsibility to track, monitor and clear suspense conditions within the investor’s given timeframe and to escalate to a manager any problems that may arise so that these can be resolved without expense. If follow up with a customer is required, the highest standards of professionalism and service are to be followed in any written or verbal communications.
Essential Duties

• Review daily investor portals for suspense conditions, monitor notifications of deficiency to prioritize daily work flow

• Update suspense conditions in Loan Origination System (Encompass) for doc tracking and root cause analysis.

• Track, gather and upload any documents required to clear suspense conditions

• Refute any invalid investor suspense conditions

• Professionally communicate with all departments necessary to obtain documentation in a timely fashion.

• Monitor and respond to post-purchase audit and file requests from internal and external examiners, auditors, investors, quality control providers or other external parties as assigned by management.

• Identify opportunities for process improvements within post-closing, secondary market, and servicing transfer operations.
Requirements

• Minimum 1 years post-closing experience required

• Familiarity with industry quality control standards and fraud detection methods

• Be able to work efficiently in a fast-paced environment

• Proficient computer skills including Google Suite, Microsoft Word, and Excel. Experience with Encompass preferred

• Excellent people skills

• Proficient knowledge of technology including office equipment (printers, scanners, etc)
Benefits

• Medical

• Dental

• 401k with match

• Paid Time Off

• Volunteer Time Off

Salary Range

• $47,000-52,000